Aastha Maharjan Email & Phone Number

Fort Worth, Tx, Us

Fort Worth, Tx, Us

Irving, Texas, United States

Sacramento, California, United States

• Efficiently managed a high-volume environment and handling an average of 100+ calls daily with a 95% first-call resolution rate, minimizing call escalations and improving overall operational efficiency.• Provided timely and courteous information and services to a diverse patient base, averaging over 100+ interactions daily.• Demonstrated proactive problem-solving skills by initiating assistance requests and coordinating with medical professional, resulting in a 20% reduction in appointment delays and enhanced patient satisfaction.• Proficiently handled insurance eligibility verification and articulated complex financial responsibilities, specializing in Medi-Cal, HMOs, PPOs, and Managed Care plans, ensuring a resolution for insurance-related inquiries.• Managed financial transactions with precision, collecting co-pays with a 100% accuracy rate, providing receipts, and securing credit/debit• Interviewing and obtaining detailed notes regarding patient concerns, medical history, and care provided to the patient in the patient's medical record for the physician's review via EPIC. • Coordinated patient referrals card authorizations as needed, resulting in a 20% reduction in billing discrepancies.• Clearly and concisely communicated terms and conditions of services and financial responsibilities to patients, leading to a 90% improvement in patient understanding and compliance.• Maintained an impeccable record of patient/client confidentiality, adhering to strict privacy protocols, and providing beyond expectation of the workflow to provide care for new incoming migrant clinic population.• Spearheaded support for minority communities with language barriers, improving patient care quality.

Sacramento, California, United States

• Collaborated closely with Physicians, Nurse Practitioners (NPs), and Physician Assistants (PAs) in the fields of Family Medicine and Women's Health.• Efficiently prepared and facilitated examinations for a high daily caseload of 50+ patients, consistently ensuring precise measurement and accurate documentation of vital signs.• Conducted comprehensive patient interviews, capturing detailed notes encompassing patient concerns, medical history, and care provided in the patient's medical record, utilizing the Next Gen electronic health record system for thorough physician review.• Spearheaded the coordination of patient referrals and diagnostic testing, liaising effectively with various medical group departments, including laboratory services.• Orchestrated the scheduling and verification of patient diagnostic appointments and medical consultations, ensuring a streamlined and organized patient experience.

Bachelor'S Degree, Psychology

Certified Clinical Medical Assistant

Associate'S Degree, Psychology