Job Role - Deployment from the Transition and Transformation perspective (VoIP- Cloud and Onsite) for the Lowe's Services.Implementation Tasks:- Cisco IP telephony to MS Teams transition- Nuance IVR Setup- Cisco Unity configuration- NICE Call recording- CUCM Cluster upgrade- End to End IP telephony config for new stores setups- Router upgrade - Audiocodes SBC setup- Voice Gateways config - MGCP, H.323, SIP- PSTN PRI circuit monitoring- SIP… Show more Job Role - Deployment from the Transition and Transformation perspective (VoIP- Cloud and Onsite) for the Lowe's Services.Implementation Tasks:- Cisco IP telephony to MS Teams transition- Nuance IVR Setup- Cisco Unity configuration- NICE Call recording- CUCM Cluster upgrade- End to End IP telephony config for new stores setups- Router upgrade - Audiocodes SBC setup- Voice Gateways config - MGCP, H.323, SIP- PSTN PRI circuit monitoring- SIP Trunk setup- IP Phone deployment Show less

Tier 2 Technical Support Engineer in the VoIP NOC team of Goldman Sachs.Technologies: Cisco VoIP, CUCM, Cisco Unity, SBC, Cube, IP Phones, DHCP, DNS, PSTN, PRIKey responsibilities:- Triaging the incidents and adhereing to SLA- Alert monitoring and System health checks- SIP Trunk, DTMF issue isolation using packet capture via Wireshark- Troubleshooting One way audio, echo, Call Drops, Choppy audio- Handling IP Phone registration issues- Gateway… Show more Tier 2 Technical Support Engineer in the VoIP NOC team of Goldman Sachs.Technologies: Cisco VoIP, CUCM, Cisco Unity, SBC, Cube, IP Phones, DHCP, DNS, PSTN, PRIKey responsibilities:- Triaging the incidents and adhereing to SLA- Alert monitoring and System health checks- SIP Trunk, DTMF issue isolation using packet capture via Wireshark- Troubleshooting One way audio, echo, Call Drops, Choppy audio- Handling IP Phone registration issues- Gateway registration issues- SIP Trunk issues- Call recording issues- Voice Mail issues- IVR misconfiguration- Call routing issues Show less

Cisco VoIP engineer in the NOC team of Bank Of America. Technologies: Cisco VoIP, CUCM, Cisco Unity, SBC, Cube, IP Phones, DHCP, DNS, PSTN, PRIJob Role – • Monitoring the ticket bin for P1/P2 incidents• Sharing regular updates of the incidents to internal and external stakeholders• Allocating a bridge resource for resolution of high impacting P1 incidents• Managing time and resources to help resolve the incidents within SLA and OLA• Providing RFO and RCA to… Show more Cisco VoIP engineer in the NOC team of Bank Of America. Technologies: Cisco VoIP, CUCM, Cisco Unity, SBC, Cube, IP Phones, DHCP, DNS, PSTN, PRIJob Role – • Monitoring the ticket bin for P1/P2 incidents• Sharing regular updates of the incidents to internal and external stakeholders• Allocating a bridge resource for resolution of high impacting P1 incidents• Managing time and resources to help resolve the incidents within SLA and OLA• Providing RFO and RCA to the customer for incidents• Engaging and reaching out to Data team or vendors for resolution of network-related cases.• Engaging Onsite for the troubleshooting of the devices.• Presenting a Periodic health-check report of the devices.• Performing RMA by coordinating with third party vendors.• Working on ITSM Tool – Remedy and Monitoring tool - Cisco MAP.• Providing KT Sessions (Process & Technology) to junior engineersTroubleshooting:- SIP Trunk, DTMF issue isolation using packet capture via Wireshark- One way audio, echo, Call Drops, Choppy audio- IP Phone registration issues- Gateway registration issues- SIP Trunk issues- Call recording issues- Voice Mail issues- IVR misconfiguration- Call routing issues Show less