Alex T. Email & Phone Number

Serbia

Serbia

Nasdaq listed marketplace in Eastern Europe with Stock Keeping Unit > 150m, Active Users > 30m, GMV > $7bn. Executed projects for GMV growth:• Managed a cross-functional team (7 people) in a B2B lead generation project which increased GMV by $40m;• Managed 3 business analysts (BA), improved sales funnel which increased by 29% sales conv., GMV by $500k;• Discovered pain points in B2C customer journey, organized 2 BA and PM, which led to saving > 9k orders per day;• Implemented from scratch Agile (Scrum) with JIRA for a team (10 people) which increased team velocity by 60%; • Prepared presentations for C-level, Head of Departments, Webinars, and Conferences (> 40K visitors).

Top bank in Eastern Europe with Total Assets > $200bn, Active Users > 14m, Net Income > $900m.Executed project for operational efficiency in bank branches (internal anti-fraud system): • Managed 3 data analysts, decreased fake sales by 20% by developing new 4 internal anti-fraud detection metrics;• Developed 7 new hypotheses of potential fraud with bank managers and led 5 of them into production using SQL;• Conducted Scrum meetings for a team (8 people) and presented team results to stakeholders on demo days.

Major bank in Eastern Europe with Total Assets > $100 bn, Active Users > 5m, Net Income > $1bn.Executed projects in Bank Card Department, involved in credit card customer journey Agile transformation with BCG: • Managed bank card development project (7 people) for a medical fintech startup (> 20k bank cards were issued);• Attracted a new corporate client (>$180k turnover) for retail acquiring and business account services; • Retained a crucial corporate client ($80m revenue) by developing a solution to fix a problem with online payment;

• Provided data to project managers using SQL for hypothesis testing which led to $200k credit card portfolio effect; • Reduced reporting time to stakeholders by 70% by developing data reports using SQL and SAP BO;• Organized a Kanban board in Trello for an analytics team (5 people), which increased team productivity by 20%.

• Increased Department's income by 20% through executed marketing offer with retail partners (loyalty program for B2C cardholders); • Organized business meetings, webinars, meetups for regional branches directors (> 150 people); • Prepared contracts with counterparties, sales presentations for large corporate clients (>20 clients).

• Refunded to individual clients over $70 000 (30% on top of KPI target) after investigating cases;• Provided analytical reports about complaints and team perfomance to Supervisor;• Developed and implemented typical answer to client form, which led to increased team perfomance by 30%.

• Created manuals and improved call scripts for stuff which led to growth of bank card sales by 10%; • Solved problems in > 20 000 answered incoming calls from bank cardholders;• Supported service line for foreign customers.

• Provided currency exchange rates to branches and involved in the liquidity management.

• Collected data for my degree thesis and prepared credit documents for corporate clients.