A senior leader with over 15 years of progressive experience in B2C and B2B industries known for driving results in the disciplines of sales, customer service, operations, business transformation and process re-engineering. Successfully developed and launched strategy imperatives in Canada, Europe and Asia. Accomplished at building solution oriented teams capitalizing on a keen ability to analyze and leverage data to support innovation and continuous improvement. Recognized for collaborative leadership, excelling in employee development, and a passionate commitment to delivering superior customer service. Adept at partnering with external and internal resources, communications and negotiations.Specialties:•People Development/Leadership •Strategic Implementation•Sales Leadership in Contract Centres and Face to Face Selling•Project Management•Operational Effectiveness
Listed skills include Leadership, Management, Sales, Account Management, and 31 others.