Aaron O'Brien

Aaron O'Brien Email and Phone Number

Customer Success Manager @ Genius
Middlesex, NC, US
Aaron O'Brien's Location
Wake Forest, North Carolina, United States, United States
Aaron O'Brien's Contact Details

Aaron O'Brien personal email

n/a
About Aaron O'Brien

I'm a veteran of SaaS and customer service and I’m looking forward to integrating that background with my hard earned technical skills. I have software development experience in both front end and back end languages and a keen interest to learn more.I'm looking to join a close knit team that shares knowledge, best practices, and pithy observations on a daily basis.

Aaron O'Brien's Current Company Details
Genius

Genius

View
Customer Success Manager
Middlesex, NC, US
Employees:
77
Aaron O'Brien Work Experience Details
  • Genius
    Customer Success Manager
    Genius
    Middlesex, Nc, Us
  • Genius Sis
    Client Support Engineer
    Genius Sis Sep 2023 - Present
    Aventura, Florida, Us
  • Self-Employed
    Technical Solutions Engineer
    Self-Employed Apr 2023 - Sep 2023
    Currently seeking employment in customer success or technical solutions.
  • Jupiterone
    Technical Solutions Engineer
    Jupiterone May 2022 - Apr 2023
    Durham, North Carolina, Us
    Affected by RIF - April, 2023• Tier 2 Support Engineer for mid-stage cybersecurity startup• Inspection of AWS CloudWatch logs and writing corresponding queries in JupiterOne's domain - specific query language • Coaching customers to make GraphQL requests to JupiterOne's API• Performed root cause analysis, general troubleshooting, and coordinated response teams for priority clients such as Cisco and Robinhood• Collaborated with product management to translate customer use cases into new functionality of the JupiterOne systems• Successfully adapted Out-of-the-Box queries and critical systems alerts to customer environments and performed tests to ensure fit for specific use cases•Troubleshooting and writing documentation for JupiterOne integrations with Zoom, AWS, Slack, Zendesk, and Jenkins
  • Transloc
    Client Support Specialist
    Transloc Jan 2021 - May 2022
    Durham, North Carolina, Us
    Maintained 100% retention across the 50strategic partners assigned.Delivered monthly product training sessions tonew and established clients on Transloc's routeplatforms.Frequently performed cross departmentalefforts to fully resolve client requests.Documented and updated customer recordsbased on interactions and communicated anychanges to support team.
  • Momentum Learning, Inc.
    Software Developer At Momentum Learning
    Momentum Learning, Inc. Apr 2020 - Sep 2020
    Durham, Nc, Us
    I'm incredibly proud to have graduated from Momentum Learning, an immersive 16 week journey to become a full stack software developer! It was an incredibly difficult and rewarding process. Below is a brief description of my accomplishments while I was at Momentum• Dedicated 16-week immersive full-stack coding bootcamp with an emphasis on Python, Javascript, and deploying web applications in Django• Completed daily and weekly technical projects solo, in pair programming and in group settings to learn current development tools, techniques and best practices• Partnered with a teammate to build a social greeting card website, designed the front end using ReactJS to make API calls to retrieve and display information from the backend• Completed a solo photo gallery project using Django as a Python framework. Users can upload, delete, favorite, and comment on photos in their own gallery and galleries owned by other users
  • At&T
    Retail Sales Consultant
    At&T Dec 2012 - Mar 2020
    Dallas, Tx, Us
    • Consistently ranked among top 10 performers in the region in both sales metrics and customer satisfaction ratings• Adapted to constantly changing goals and company initiatives depending on needs of the business and emerging technologies• Successfully and efficiently troubleshot customer’s personal phones, tablets, computers, and other connected devices with 5-6 customers per shift• Worked closely with peers to share best practices and technical knowledgeallowing for professional and skillful representation of the company• Mentored and trained new reps to grow their technical and interpersonal skills in order to improve performance
  • Indiana University
    Research Assistant
    Indiana University Sep 2008 - Aug 2013
    Bloomington, Indiana, Us
    - Design and conduct laboratory experiments- general laboratory management, including data entry and payment calculations/distribution, recruitment and debriefing of experimental subjects, and session documentation- required to review and revise experimental protocol- regularly communicate results of each study to principle investigator

Aaron O'Brien Skills

Microsoft Word Powerpoint Microsoft Excel Microsoft Office Extensive Customer Relations Background Excellent Verbal And Written Skills Excellent Orginizational Skills Computer/technical Literacy

Aaron O'Brien Education Details

  • Indiana University Bloomington
    Indiana University Bloomington
    Psychology
  • Indiana University Northwest
    Indiana University Northwest
    Psychology

Frequently Asked Questions about Aaron O'Brien

What company does Aaron O'Brien work for?

Aaron O'Brien works for Genius

What is Aaron O'Brien's role at the current company?

Aaron O'Brien's current role is Customer Success Manager.

What is Aaron O'Brien's email address?

Aaron O'Brien's email address is aa****@****loc.com

What schools did Aaron O'Brien attend?

Aaron O'Brien attended Indiana University Bloomington, Indiana University Northwest.

What are some of Aaron O'Brien's interests?

Aaron O'Brien has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Health.

What skills is Aaron O'Brien known for?

Aaron O'Brien has skills like Microsoft Word, Powerpoint, Microsoft Excel, Microsoft Office, Extensive Customer Relations Background, Excellent Verbal And Written Skills, Excellent Orginizational Skills, Computer/technical Literacy.

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