Antonio Augusto Viana Email & Phone Number

São Paulo, Brasil

As a Service Experience Manager, my role is to optimize the customer journey and ensure an exceptional service experience. My goal is to make sure every interaction exceeds expectations and fosters loyalty, while providing proactive post-sale support, quickly resolving challenges, and strengthening customer trust.I handle critical incidents swiftly to minimize negative impacts and maintain operational excellence. I leverage customer feedback to drive continuous improvements and tailor our services to their needs. With a keen eye on SLAs, I ensure that commitments are met and consistent value is delivered.

São Paulo, São Paulo, Brasil

Acting as a Database and Big Data Specialist, including administration and support for Teradata Vantage and Hadoop, query tuning, performance and capacity management, and task automation.Focusing on optimizing the performance of Data Warehouses and Data Lakes, ensuring high availability and operational efficiency.Supporting clients in the Telecommunications (Telco) and Government sectors, adding value to the business by enabling quick and precise decisions with integrated and well-managed data.

São Paulo, Brasil

Database Support and IT Operations for Teradata, DB2 LUW, MySQL, and Sybase IQ, focusing on:- Performance tuning and workload management- DB2 version upgrade from 9.5 to 11.1- Database lifecycle management and patching- Capacity management and PDCA agenda- Task automation, cloud migration, and cost evaluation

São Paulo Area, Brazil

Provided IT Operations and database support for all Itaú-Unibanco's Lines of Business (Card Systems, Corporate Bank, Commercial Bank), specializing in Oracle, MySQL, Cassandra, and Sybase ASE. Responsibilities included projects implementation, on going support, planning and executing infrastructure changes (upgrades, patching, cross-platform migrations), instance and query tuning, and designing high availability solutions (Data Guard, GoldenGate, RAC). Managed database automation and maintenance routines, Oracle licensing financial control, and capacity management.

São Paulo Area, Brazil

System Administrator at UOL, Brazil’s largest ISP and content provider.From Dec 2002 to Jun 2005, provided support for Solaris and Linux OS on over 1000 servers, including upgrading, patching, and troubleshooting, and maintained Sun Systems and SAN Arrays. Managed Intel server installation and support, configured Apache servers, and developed a workflow system with MySQL and PHP. From Oct 2000 to Dec 2002, handled level 1 support for over 1000 servers, including mail, HTTP, FTP, application, and database servers.

São Paulo Area, Brazil

Consultant at UOL, Starmedia, and Caixa Econômica Federal:UOL and Starmedia (ISP): Data Center Monitoring, Level 1 Support, Backup Monitoring, and coordinated Night Shift Operators in the NOC.Caixa Econômica Federal: Developed an assessment tool and conducted interviews with analysts to map dependencies between the bank applications.

Poços De Caldas Area, Brazil

IT intern at Pocos de Caldas Factories Datacenters - Aluminum and Cable Plants.Windows NT, HP-UX , Novell Netware and Lotus Mail level 1 support.

Specialist, It Governance (Cobit, Itil, Six Sigma, Escm, Bpm, Pmbok)

Activities and Societies: IT Governance Frameworks and Tools (CoBit, ITIL, Six Sigma, eSCM, BPM, PMBoK)

Associate'S Degree, Electrical And Electronics Engineering

Course focused on Electronics and Telecommunications area, including following subjects: - Antenna's Propagation, - Digital Frequency.

Technician, I.T.