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Antonio Augusto Viana is listed as Service Experience Manager @ Teradata | Service Optimization, Customer Experience at Teradata, a company with 11138 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at itau.com.br and a matched LinkedIn profile for Antonio Augusto Viana.
Antonio Augusto Viana previously worked as Service Experience Manager at Teradata and Database Consultant at Teradata. Antonio Augusto Viana holds Specialist, It Governance (Cobit, Itil, Six Sigma, Escm, Bpm, Pmbok) from Fiap.
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AeroLeads found 1 current-domain work email signal for Antonio Augusto Viana. Compare company email patterns before reaching out.
With over twenty years of experience in IT operations in diverse industries including Finance, Retail, Telco and Public Sector, I am currently enhancing customer experiences at Teradata. My mission is to deliver service excellence that not only meets but exceeds customer expectations. At Teradata, I am committed to our culture of operational excellence and continuous improvement, which resonates with my dedication to fostering customer loyalty and trust. By leveraging my expertise in database technologies and customer service, I contribute to an environment that values diverse perspectives and strives for the highest service standards.In my most recent role as a Service Experience Manager, I've been instrumental in optimizing customer journeys and managing critical incidents to uphold service integrity. My approach involves harnessing customer feedback to drive service enhancements and ensuring adherence to strict Service Level Agreements (SLAs). My competencies in database administration, system support, and performance optimization—gained from previous roles—play a pivotal role in maintaining operational efficiency and delivering consistent value to our customers.
Listed skills include Goldengate, Windows Server, Teradata Data Warehouse, Linux, and 41 others.
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São Paulo, Brasil
As a Service Experience Manager, my role is to optimize the customer journey and ensure an exceptional service experience. My goal is to make sure every interaction exceeds expectations and fosters loyalty, while providing proactive post-sale support, quickly resolving challenges, and strengthening customer trust.I handle critical incidents swiftly to.
São Paulo, São Paulo, Brasil
Acting as a Database and Big Data Specialist, including administration and support for Teradata Vantage and Hadoop, query tuning, performance and capacity management, and task automation.Focusing on optimizing the performance of Data Warehouses and Data Lakes, ensuring high availability and operational efficiency.Supporting clients in the.
São Paulo, Brasil
Database Support and IT Operations for Teradata, DB2 LUW, MySQL, and Sybase IQ, focusing on:- Performance tuning and workload management- DB2 version upgrade from 9.5 to 11.1- Database lifecycle management and patching- Capacity management and PDCA agenda- Task automation, cloud migration, and cost evaluation
São Paulo Area, Brazil
Provided IT Operations and database support for all Itaú-Unibanco's Lines of Business (Card Systems, Corporate Bank, Commercial Bank), specializing in Oracle, MySQL, Cassandra, and Sybase ASE. Responsibilities included projects implementation, on going support, planning and executing infrastructure changes (upgrades, patching, cross-platform migrations).
São Paulo Area, Brazil
System Administrator at UOL, Brazil’s largest ISP and content provider.From Dec 2002 to Jun 2005, provided support for Solaris and Linux OS on over 1000 servers, including upgrading, patching, and troubleshooting, and maintained Sun Systems and SAN Arrays. Managed Intel server installation and support, configured Apache servers, and developed a workflow.
São Paulo Area, Brazil
Consultant at UOL, Starmedia, and Caixa Econômica Federal:UOL and Starmedia (ISP): Data Center Monitoring, Level 1 Support, Backup Monitoring, and coordinated Night Shift Operators in the NOC.Caixa Econômica Federal: Developed an assessment tool and conducted interviews with analysts to map dependencies between the bank applications.
Poços De Caldas Area, Brazil
IT intern at Pocos de Caldas Factories Datacenters - Aluminum and Cable Plants.Windows NT, HP-UX, Novell Netware and Lotus Mail level 1 support.
Other employees you can reach at teradata.com. View company contacts for 11138 employees →
Charles Zhang
Colleague at Teradata
Los Angeles Metropolitan Area, United States, United States
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AP
Angela Porter
Colleague at Teradata
Waynesville, Ohio, United States, United States
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PB
Patrick Brault, Mba
Colleague at Teradata
San Diego, California, United States, United States
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SZ
Stacey Zorn
Colleague at Teradata
Roseburg, Oregon, United States, United States
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NK
Nguyễn Kế
Colleague at Teradata
Orange County, California, United States, United States
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NB
Nimish Bharadwaj
Colleague at Teradata
Santa Clara, California, United States, United States
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MH
Mark Hodgens
Colleague at Teradata
San Diego, California, United States, United States
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OS
Ohata Satomi
Colleague at Teradata
Japan, Japan
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EC
Ethan Chen
Colleague at Teradata
Chaoyang District, Beijing, China, China
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SH
Sandra Harada
Colleague at Teradata
San Diego, California, United States, United States
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Activities and Societies: IT Governance Frameworks and Tools (CoBit, ITIL, Six Sigma, eSCM, BPM, PMBoK)
Course focused on Electronics and Telecommunications area, including following subjects: - Antenna's Propagation, - Digital Frequency.
Quick answers generated from the profile data available on this page.
Antonio Augusto Viana works for Teradata.
Antonio Augusto Viana is listed as Service Experience Manager @ Teradata | Service Optimization, Customer Experience at Teradata.
AeroLeads has found 1 work email signal at @itau.com.br for Antonio Augusto Viana at Teradata.
Antonio Augusto Viana is based in São Paulo, São Paulo, Brazil while working with Teradata.
Antonio Augusto Viana has worked for Teradata, Itaú Unibanco, Itau-Unibanco, Uol, and Rsi Informática.
Antonio Augusto Viana's colleagues at Teradata include Charles Zhang, Angela Porter, Patrick Brault, Mba, Stacey Zorn, and Nguyễn Kế.
You can use AeroLeads to view verified contact signals for Antonio Augusto Viana at Teradata, including work email, phone, and LinkedIn data when available.
Antonio Augusto Viana holds Specialist, It Governance (Cobit, Itil, Six Sigma, Escm, Bpm, Pmbok) from Fiap.
Antonio Augusto Viana is listed with skills including Goldengate, Windows Server, Teradata Data Warehouse, Linux, Oracle Enterprise Manager, Ciclo Pdca, Oracle Streams, and Itil.
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