Como Diretor de Vendas, sou o catalisador do sucesso, liderando uma equipe formidável desta startup rumo à excelência comercial. Tenho expertise estratégica em abrir novos mercados, impulsionar negociações complexas e parcerias relevantes, transformando desafios em oportunidades.- Crio e implemento planos de vendas estratégicos para atingir as metas de receita e crescimento da empresa.- Gerencio, motivo e desenvolvo a equipe comercial para alcançar altos níveis de desempenho.- Forneço treinamento contínuo e desenvolvimento profissional para a equipe de vendas.- Monitoro o desempenho individual e da equipe, oferecendo feedback e ajustes necessários.- Conduzo negociações de alto nível com clientes, incluindo contratos grandes e complexos.- Resolvo conflitos e supero objeções durante o processo de venda para fechar negócios vantajosos.- Crio propostas de valor atrativas que atendam às necessidades dos clientes.- Mantenho e fortaleço os relacionamentos com clientes e parceiros de negócios.- Acompanho indicadores-chave de desempenho (KPIs) para medir a eficácia das estratégias de vendas.- Preparo relatórios regulares de vendas e análises de performance.- Realizo previsões de vendas para planejar recursos e estratégias futuras.- Coordeno com departamentos de suporte e operações para garantir que as promessas de vendas sejam cumpridas.- Colaboro com o departamento de desenvolvimento de produtos para ajustar ofertas baseadas no feedback do cliente e nas necessidades do mercado.- Utilizo tecnologias de vendas e CRM para otimizar processos e eficiência.- Identifico e implemento melhorias contínuas nos processos de vendas para aumentar a produtividade e a eficácia.- Benchmarking: Comparo práticas e resultados com os melhores do setor para garantir competitividade e inovação.- Orçamento de Vendas: Gerencio o orçamento de vendas, controlando despesas e maximizando o retorno sobre investimento (ROI).

- Prospecção e negociação de parcerias;- Elaboração de propostas, modelos de atuação e remuneração;- Propor e executar ações de marketing e engajamento junto aos parceiros;- Acompanhamento técnico de integração dos parceiros;- Análise e interpretação de dados de mercado para identificar oportunidades de negócios e tendências.- Desenvolvimento de planos de negócios abrangentes, incluindo análises de viabilidade financeira.- Colaboração no desenvolvimento de estratégias de negócios para impulsionar o crescimento da instituição, inclusive fazendo um dos eventos aumentar em 3x o tamanho.- Atuação em estreita colaboração com a equipe de marketing para desenvolver campanhas eficazes.- Condução pesquisas de mercado para entender as necessidades dos clientes e as demandas do mercado.

- I worked on management skills, leading activities, and teamwork.- I can handle high-pressure situations and a high volume of demands.- I have experience in cultural immersion and adaptation.- I used the English language to enhance my speaking, writing, and comprehension skills.Note: The contract was temporary and lasted for 4 months. Attached is a letter of recommendation from my manager.

- Managed a portfolio of 100 clients.- Solely responsible for onboarding, ongoing support, and offboarding of the portfolio for approximately one year.- Assisted in team planning and portfolio segmentation.- Trained new team members.- Developed upsell and cross-sell processes.- Led the implementation of Customer Success in the Santa Catarina branch.- Managed NPS (Net Promoter Score) and KPI (Key Performance Indicator) results.- Accountable to the management for achieving results.- Managed team performance in meeting goals and delivering outcomes.- Reported to the Board of Directors through reports and KPI monitoring.- Conducted regular meetings to promote alignment among teams.- Resolved issues and conflicts with clients.- Defined action plans to eliminate potential failures in the customer journey.- Managed cancellation reasons and proposed actions for customer retention.

- Customer relationship management, addressing their demands through communication channels such as phone, email, and WhatsApp, ensuring a high level of service and customer satisfaction.- General assistance, including access management, receiving and recording deliveries, maintaining customer data, and other related tasks.- Monitoring through image analysis, alarm verification, event handling, and effective communication.- Preparation of occurrence reports, with detailed records of activities performed and updates in the security management system.- Collaboration with the team in identifying and resolving technical issues related to monitoring and security of monitored locations.Customer relationship management, addressing their demands through communication channels such as phone, email, and WhatsApp, ensuring a high level of service and customer satisfaction.- General assistance, including access management, receiving and recording deliveries, maintaining customer data, and other related tasks.- Monitoring through image analysis, alarm verification, event handling, and effective communication.- Preparation of occurrence reports, with detailed records of activities performed and updates in the security management system.- Collaboration with the team in identifying and resolving technical issues related to monitoring and security of monitored locations.

- Cash flow management.- Control of incoming and outgoing financial resources, using spreadsheets for recording and analysis.- Preparation and management of budgets for academic, social, and integration events.- Active search for sponsorships to finance activities of the Academic Center.- Establishment of partnerships with internal institutions of the university to support events and activities.- Coordination of booth sales, setting dates and times, and creating control spreadsheets.

- Providing customer service, ensuring customer satisfaction, and promoting a positive shopping experience.- Performing financial transactions, such as receiving and disbursing funds, accurately and in compliance with internal procedures and regulations of Bistek Supermarkets.- Responsible for daily cash register reconciliation, ensuring the reconciliation of received funds and generating cash reports for supervision.- Issuing invoices and recording sales in the system, ensuring proper documentation of commercial transactions.