Alexandra Ayala Email & Phone Number

Mississauga, Ontario, Canada

Financial, Operations and HR Management. Focus on negotiation, administration of service contracts and attention to clients.

• Developed HR Policies and procedures• Established Health and Safety protocols• Actively involved in hiring, training, lay off and termination processes• Manage Financial Reports for budgeting and forecasting• Develop reports to detail aging and past due accounts for Management• Analyze accounts to identify discrepancies and resolve all variances promptly• Initiate collections proceedings against accounts past due • Completed payroll functions to ensure staff are paid in an accurate and timely manner.• Entered customer payments into system on a daily basis• Processed bills from vendors on a daily basis• Prepare and issue customer invoices

Toronto, Canada Area

• Received, verified and process invoices for payment.• Prepared financial statements for budgeting• Prepared quotes, purchase orders and invoices.• Completed payroll functions to ensure employees are paid in an accurate and timely manner.

Mississauga. On.

• Provided excellent customer service to employees, managers, vendors and HR field representatives by responding in a professional and timely manner to telephone, email, fax and written inquiries.• Responded to email, mail, fax and phone inquiries and followed office procedures.• Responded to customer and HR inquiries on a full range of HR and Payroll Topics such as benefits, record status, policies, severance, withholding and other similar employment-related topics.• Utilized an integrated network application to record and track all inquiries.• Prioritized work to meet payroll deadlines for hourly and salary populations in both Canada & USA.

Toronto, Canada Area

• Developed a process to increase effectiveness in the remittance area by 99%, included investigation of lost payments that landed in a suspense account, extraction of payment information from a CD and filter the un-applied items that needed to be manually post to customer’s accounts within 24 to 48 hours.• Tracking and identifying payments from several sources, that resulted in a decrease of payments traces by 98% and developed a job aid for the process.• Accurately prepared, balanced and reconciled daily reports for deposits and payments.• Liaised with colleagues, managers, vendors, bank personnel and clients to resolve problems.• Performed the Quality Analysis of residential and commercial multifamily invoices that include calculation of charges and adjustments, validation of contract rates, verification of messages in both English and Spanish.

Honours Business Administration Human Resources

Business Administration/Human Resources Mngmt.

Graphic Design And Electronic Composition Certificate, Computer Graphics