- Artificial Intelligence- Neural Networks - Computer Vision- Principles of Programming- Discrete Mathematics - Foundation of Computer Science

- Working part-time as a barista and customer service representative.- Acting as a liaison providing information and resolved problems efficiently.- Working in a challenging environment while constantly supporting the team and its members.

- Collaborated on ITSM process requirements, optimizing Incident, Problem, and Change Management.- Implemented and maintained SLAs for organizational compliance.- Addressed process bottlenecks with cross-functional teams for continuous improvement.- Translated requirements into user stories for agile development.- Represented stakeholders in planning, development, and release processes.- Drove adoption of ServiceNow solutions, providing support, training, and conducting UAT for validation.

- Managed end-to-end ServiceNow administration, ensuring system availability, performance, and security.- Orchestrated platform upgrades, implementing new features for optimized functionality.- Configured modules such as Incident, Problem, Change, and Service Catalog.- Integrated ServiceNow with third-party tools for seamless data flow.- Developed and maintained workflows, business rules, and UI policies, minimizing downtime and enhancing user experience.