Aayush Roy Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Trivandrum, Kerala

Managing strategic post-sales activity for medium size accounts (ARR $100k - $500k) customers across EMEA.- Maintaining a deep understanding of the Infoblox product & security domain and making recommendations on how customers can use it to accelerate their business objectives.- Driving positive outcomes for customers and articulate value realised for their businesses.- Assisting with redesign of playbooks.

Bengaluru Area, India

*Supported over 120 customers personally through onboarding, deployment (SW based), best practices, renewal, and upsell/ cross-selling*Accountable for building the Omnify reputation for excellence as well as driving renewals and retention in our target market.*Represent the voice of the customer to Product and Engineering when investigating/resolving product issues and requesting/recommending product improvements*Proactively develop and implement solutions to problems and propose improvements *Hitting Customer Success team top targets and KPIs such as 100% customer satisfaction, response time <24 hours, resolution time <72 hours, and one-click resolution of 60%.*skilled at driving the adoption and value to the end clients.

India

UrbanPiper offers restaurants and chains with a suite of products to manage and analyze online presence. UrbanPiper automates the restaurant's online business through centralized APIs & dashboards.Key responsibilities included:•Drove the customer lifecycle, including internal process (handoff from Sales to Onboarding and from Onboarding to Customer Success) and key customer milestones (Kickoff, Go-Live, & Renewals).•Built value-based relationships with key customer stakeholders to ensure the alignment and achievement of goals.• Tracked accounts to identify churn risks and worked in partnership with Sales, Support and Engineering to resolve risks.• Delivered customer training and managed new product deployments.• Served as the voice of the customer and shared feedback and enhancement suggestions with Product Management & Engineering team.

Bengaluru Area, India

Customer Guru is a boutique customer experience consultancy based in Bengaluru, India. Customer Guru deploys a customer-centric growth strategy based on the widely acclaimed industry-standard Net Promoter® system. Responsibilities:-• Managed a lead pipeline of 1000+ inbound leads using Zoho CRM to ensure proper lead nurturing and conversion of qualified clients•Responsibilities include market research, lead generation, competitive benchmarking, agreement vetting and negotiation, etc.