- Articulate business needs and problems to senior management, ensuring alignment with organizational objectives.- Analyze current business processes, perform gap analysis, and recognize pain points to drive process improvements.- Facilitate meetings with cross-functional teams to encourage collaboration and proper idea exchange.- Present ideas and solutions in a clear and user-friendly manner to ensure understanding and support from clients- Work effectively in a team-oriented environment, contributing to collective success and fostering collaboration.- Perform User Acceptance Testing to ensure the quality and functionality of implemented solutions

- Organizing matches amongst the BIG10 conference teams in the title Valorant- Enforcing rules and regulations set by the NECC Competition Committee- Resolving disputes between players and teams- Providing support and answering questions from Esports staff and players- Overseeing technical issues where necessary- Updating scores and standings after each week of matches- Communicating information based on tournament standings and important rulings- Traveled to an in-person tournament in Columbus, Ohio

Supported the IT team in maintaining hardware, software, and other systemsAssisted with troubleshooting issues and provide technical support, on and off-siteOrganized and maintained IT resources such as software licenses, renewals, and inventoryLent IT support in areas such as asset management and directory synchronizationAnalyzed financial data through Microsoft’s PowerBIDeveloped interactive dashboards on PowerBI for various departments company-wideImplemented an FTP system with Oracle ERP into Egnyte cloud synced with OneDrive to ensure live dashboard data

Assist the RecWell IT Professional staff with hardware and software support, general upkeep of computers, systems, and workstations, and provide assistance on IT projects as needed.

Valorant Premier Team Captain:- Coordinate practice and develop weekly schedules- Schedules matches and scrimmages against other teams and universities, register for tournaments at a high level- Qualified for Red Bull Mid-Atlantic Regional Tournament (Fall 2022) and Beltway Battles Regional Tournament (Spring 2023)- 1st place: NECC Champions Mideast (Fall 2023)

Manage the Valorant community and create rosters for UMCP Gaming to compete in competitive collegiate leagues.

Create polished graphics to post on various social media outlets (Instagram, Twitter, Reddit, Facebook) to advertise the club, events, or competitive matches.

- Provide advice when needed to current executive board members- Chiming in on discussions and planning meetings

- Full responsibility of the club- Organizing large-scale events- Performing administrative actions- Main point of contact from UMD to the club- Garner interest in new and current members

- Overseeing all club processes and administrative actions- Directing meetings- Working closely with the President to create community events during the pandemic

- Lending a helping hand to executive board members when asked

Classroom Support Technician at UMD Division of Information Technology:- Maintain proper condition of classroom technology and resources in 300+ General Purpose Classrooms- Input support tickets regarding any calls received about malfunctioning or missing equipment to the proper assignment group- Discuss the best course of action in the shortest time possible to resolve issues quickly and minimize class interruption

Monitor activities in swimming areas to prevent, recognize, and manage accidents in and around the swimming pool and ensure a positive experience for patrons.