Aayush Pawar Email & Phone Number

Indore, Mp, In

Hyderabad, Telangana, India

Principal Accountabilities• Implementing cloud-based applications in (Azure/AWS)• Identify and implement the most optimal cloud-based solutions for the company.• DevOps Automation.• Accountable for deploying and debugging cloud initiatives as needed in accordance with industry best practices.• Responsible for providing support in functional activities as and when needed.• Responsible for acquiring new knowledge and skills of appropriate tools, languages and procedures and using them effectively on a day-to-day basis.• Analyses issues/challenges, communicates, and escalates as needed to tech lead/manager, and also creates and updates standard documents (process and tool related) and shares with team.• Understands process requirements and adheres to processes defined by both the organization and the customer.• Contributes ideas for best practices, and productivity improvement tools and helps team with research, design and development.

Hyderabad, Telangana, India

Supporting the IT Infrastructure of clients globally by providing reliable & and efficient troubleshooting/monitoring for timely resolution of tickets and ensuring minimum downtime.Principal Accountabilities• Responsible for troubleshooting system-generated incidents at the first level and technically updating the tickets in the ticketing system for all the issues handled/worked upon.• Responsible for monitoring cloud (AWS/Azure/GCP)activities like a health check and start/stop/reboot of virtual machine instances, changing shutdown behavior, creating and copying AMI/Snapshots, creating/deleting snapshots, etc.• Responsible for monitoring server and desktop CPU and memory usage by using tools like Zabbix.• Responsible for extending technical support to clients over emails and phone about basic information like user authentication, user management, storage access, file navigation, etc.• Responsible for creating and monitoring databases, backup jobs, assigning user and login privileges, performing backups and restores and maintaining jobs/documentation in cases of failure.• Responsible for documenting and highlighting daily issues handled/escalated by generating daily reports• Responsible for change request and new Installations.• Deploying and working collaboratively with other teams to ensure delivery capability.• Responsible for following-up with vendors/clients whenever required, for timely resolution of tickets & minimum downtime.• Responsible for closing assigned tickets as per agreed SLA or escalate as per the defined escalation matrix.• Responsible for appropriate handing over / taking over of activities in case of involvement in shifts.

Pune, Maharashtra, India

• Providing software application support under the supervision of the Senior Engineer.• Performing analyses on software application functionality and suggesting improvements.• Ensuring effective front-end and back-end functionality of applications.• Consulting with the software development team, internal users, and clients to improve application performance.• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.• Keeping a record of configuration changes and scheduling application updates.• Documenting processes and monitoring application performance metrics.• Providing front-end support to clients

Jaipur Area, India

India

Providing Onsite technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions within SLA, Understands the policies and provides the resolutions on the end user tickets and requests.Principal Accountabilities:• Taking ownership of customer issues reported and seeing problems through to resolution• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.• Conduct root cause analysis and implement problem management Coordination with site level facility and security team to manage IT stuff on day to basis.• Accountable for working on assigned tasks and providing the deliverables to agreed specifications and timelines• Analyses issues/challenges, communicates, and escalates as needed to tech lead/manager• Understands process requirements and adheres to processes defined by both organization and the customer Contributes ideas for best practices, productivity improvement tools and helps team with research, design and development

Bhopal

Masters Of Commerce, Computer Programming

Bachelor Of Commerce - Bcom, 62%

Chna, Information Technology

Senior Secondary Examination, Business/Commerce, General

Activities and Societies: HOCKEY ,VOLLEY BALL