Ahmed Serag Azab - Mba Business Analytics-Financial Management Email & Phone Number

Canada

• At Enghouse Interactive we strive to be the world’s most reliable contact center technology provider. Our technology transforms contact centers into a growth engine for businesses globally using any form of.
• Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
• Review and assess customers' progress and offer recommendations based on results.
• Ensure highest customer satisfaction and return on investment while enhancing customer experience.
• Define business objectives for the customer and develop a strategic direction for success.
• Proactively handle customers' concerns and prevent problems from being escalated or occurring in the future.

Ottawa, Canada Area

• Developed business opportunities for Hosted Cloud Contact Center solutions. Responsibilities included Cloud Contact Center solutions designing and presenting and Service Providers Technical Account Managing and.
• Acted as the point-of-contact for customers, advocated for their interests and gave voice to their feedback.
• Reviewed and assessed customers' progress and offered recommendations based on results.
• Ensured highest customer satisfaction.
• Proactively… Show more Developed business opportunities for Hosted Cloud Contact Center solutions. Responsibilities included Cloud Contact Center solutions designing and presenting and Service Providers Technical.
• Proactively handled customers' concerns and prevented problems from being escalated.

Ottawa, Canada Area

• Developed business opportunities for both Hosted Cloud and On-Premise UC solutions. Responsibilities included Contact Center solutions designing and presenting, channel partner supporting and sales target achieving
• Conducted regular channel partner seminars, roadshows, and customer lead generation events
• Developed reports and proposals as part of sales presentation and presented and demoed the advanced applications to the clients (Automatic Call Distribution, Outbound, Workforce… Show more
• Developed reports and proposals as part of sales presentation and presented and demoed the advanced applications to the clients (Automatic Call Distribution, Outbound, Workforce Management, Interactive Voice Response.
• Provided regular technical and sales trainings to channel partners in Canada and the North East of USA on the advanced applications and solutions
• Assessed clients' needs and resources, identified their challenges and pain points and recommended the appropriate solutions or services

Ottawa, Ontario

• Developed volume business sales for wireless solutions. Responsibilities included identifying and analyzing client's needs, offering client-tailored solutions and achieving sales targets
• Designed and presented tailored solutions to new clients, and built solid customer base with strong sales pipeline
• Assessed clients' needs, identified their challenges and recommended the appropriate products or services
• Qualified new sales opportunities and followed-up until closed the sales… Show more
• Qualified new sales opportunities and followed-up until closed the sales cycle
• Represented Canada's main seven wireless carriers and offered their products, services and solutions.Environment: RQ4, MS Outlook, Word, Excel, Technical Sales, Solution Design Show less

Ottawa, Canada Area

• Conducted Market studies and surveys for the new residential & commercial opportunities
• Promoted sales to existing clients and built new customer base with solid sales pipeline
• Identified and solicited potential clients
• Developed, present and managed business plans and new business development strategies
• Focused on increasing revenues, customer satisfaction and profit margins
• Prepared technical and financial proposals for new opportunities and negotiated quotations… Show more

Egypt

• Developed business opportunities for networking and unified communications solutions for medium and enterprise markets. Responsibilities included Unified Communications solutions designing and presenting (Switching.
• Planed, organized, directed, controlled and evaluated the activities and operations of the engineering team
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• Analyzed customer needs and pain points, and provided customer-tailored solutions and services
• Consulted and negotiated with clients to prepare specifications, explain proposals and present engineering reports and findings
• Resolved client scheduling and billing issues

Middle East And North Africa

• Managed the office operation and employees and developed business opportunities for networking and security solutions for enterprise business. Responsibilities included reporting to the Regional Director of Business.
• Planned, directed and evaluated the activities of sales department and the development of sales process
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• Organized sales department unit and established procedures to meet objectives set by senior management
• Managed technical and financial proposals for enterprise tenders and RFPs responses, negotiated pricing and quotations with the customers and provided customized business solution presentations to clients
• Allocated technical support resources for problem resolution to clients within the target time

Middle East And North Africa

• Drove Sales for Huawei Datacom products and solutions in the region
• Managed the Channel Selling System, the hiring and accreditation of new enterprise partners and the financial and logistics processes among partners, distributors and clients
• Partner Account management
• Managed the product marketing activities in the assigned territory
• Initiated market research studies and analyzed their findings, and assisted in product development
• Performed product marketing analysis… Show more

Cairo, Egypt

• Supervised and provided technical support for the subscriber wireless network and resolved technical problems Responsibilities included wireless network implementation, installation, operation and maintenance
• Emulated and reproduced technical problems encountered by users
• Consulted user guides, technical manuals and other documents to research and implement solutions
• Collected, organized and maintained a problems and solutions log for use by other technical support… Show more
• Collected, organized and maintained a problems and solutions log for use by other technical support analysts
• Performed software upgrades and managed aspects of the performance of the IP network (administration, maintenance and troubleshooting)

Giza - Egypt

Co-op Placement PracticumIP networks design and deployment

Giza - Egypt

Co-op Placement PracticumIT administration and technical support

Maadi - Egypt

Co-op Placement PracticumFiber Optics & Copper Cable Department

Sprott School Of Business, Masters Of Business Administration (M.B.A), Financial Management And Business Analytics, A+ (Gpa: 10.87/12)

Activities and Societies: Beta Gamma Sigma International Business Honor Award - Statistics for Managers : A+ - Data Science/Analytics: A+.

Project Management, Project Budgeting, Financial Control, Project Planning, Bids & Contracts, Feasibility Studies., A

Activities and Societies: - Project Budgeting & Financial Control - Management Of Project Resources - Project Planning & Control.

Bachelor’S Degree, Electronics And Electrical Communications, Honors Graduate

- Graduation Project: Realization of an FPGA-based two-dimensional discrete cosine transform for MPEG-2 video compression using Altera.

General Certificate Of Secondary Education, English, French, Physics, Mathimatics, ...Etc, 95.8%

- A graduate of the Cooperative Education Program. - Final Score: 95.8%. - The Egyptian Ministry of Education Award for Academic.