Created and implemented Cloud Governance model to streamline the cloud process and adoptions.Established Cloud FinOps discipline with focus to bring visibility, accountability and control Developed a policy-based framework for Cloud governance in multi-cloud setupDeveloped a decision tree which helped in right cloud brokerage maximizing resource and cost optimizationOptimized the cloud cost by ~$2M

Implemented Monitoring & UEM tools as part of IT modernization. Part of Journey to Cloud for major retail client. Steered the cost optimization project across the Hardware, Software.Created technical debt document for hardware across organization and planned/prioritized its changes along with head of business. Faced audits and ensured compliance with corporate, regulatory and IT policies.Lead PoC for Cloud Management tool, Application Monitoring tool, API gateway and Enterprise Data Reporting.Worked along with Head of IT to modernize and optimize the infra.Worked along with Head of Finance and vendor to automate finance process using RPA.

• Part of Global ESM Pre-Sales team for MEA & India region.• Respond to RFP/RFI with best in class, cost effective solutions • Work with sales teams to provide ITSM, Monitoring & End user management tools solutions to customers or prospective customers across Retail, Insurance, Telecom, Manufacture & Automobile domain.• Create business case & ROI calculations• Conducted post-sale requirements gathering, analysis, and documentation• OEM supported : ServiceNow, BMC, Manage Engine, Solarwinds, Dynatrace, Cisco AppDynamics/ Thousand Eyes, Micro Focus, & HCL-BigFix.

Implementation & Administration of Micro Focus (HPE) Monitoring Suite - OMi 10.10, BSM, Operation Manager, NNMi (Network Node Manager), SHR/OBR, & BMC Control M for an Automobile company.

Lead and manage 24/7 team L2 for Monitoring and Job Management (Batch Management)Responsible for administration of HP OMU, MS SCOM, Dollar Universe.Successfully transitioned L1 & L3 services from Onsite to Offshore. Maintaining quality & performed above the customer expectation Ensured continuous improvement, innovation and best practices across service and delivery excellence across all levels.Responsible for driving customer satisfaction and quality management to ensure metrics and goals are met. Activity Performed as part of tools administration of HP-OVO, SCOM & $Universe administrator - Installation / de-installation SCOM, HP-OVO agents on windows/Linux servers - Node Management, Policy Management & User-role configuration in HP-OVO. - Threshold/instruction modification in SCOM/HP-OVOScheduling business critical jobs for applications/servers via tools Dollar UniverseMaintenance and upgrading existing scripts.Responsible for providing support and installation, deployment and maintenance of production servers for job scheduling (Dollar Universe).Creating customized calendars and performing year-end updates based on requirements.troubleshooting of all $Universe and batch job related issues