Alejandro A. Email & Phone Number

Austin, Texas, United States

As a warehouse manager at Cleopatra Records, my responsibilities included managing inventory, shipping, and receiving using SKU Vault, providing customer service via Zendesk, and handling online merchandising via Shopify. My duties also involved overseeing inventory levels, optimizing storage layout, organizing shipping and receiving operations.

Austin, Texas, United States

Support customers by responding to product, membership, and REI service questions, general inquiries, and customer feedback. Excellent return on membership conversions and recognized as a Top team member by store leadership.Effectively help prepare the store: maintain stocks work areas, ensuring all items are accurately priced.Promote the sale of REI goods.

Los Angeles, California, United States

• Sales - analyzed customer trends to effectively increase Bandcamp Sales by 30% Year over Year; utilized customer trends to increase customer loyalty; identify new revenue streams; consistent tracking of KPIs
• Implement new sales strategies to meet customer and artist needs
• Warehouse team lead and logistics coordinator – implemented Shipstation to catalyze delivery and increase customer satisfaction; Partnered with Stamps.com to leverage resources to minimize potential profit loss in.
• Inventory management – implemented a new system of organization to minimize mistakes in customer deliveries
• Customer Service– work with customers to locate missing products, satisfy customer needs, and minimize company profit loss

Los Angeles, California, United States

• Strategic planning to identify short and long-term goals to increase band following and engagement opportunities
• Press Management and Planning – partnered with local newspapers, radio stations, and live venue spaces to promote the band and develop a following to acquire a talent visa to come to the United States.
• Strategic Relationship Development – developed relationships through pitching partnerships to potential sponsors – i.e. local breweries and wine & spirit companies
• Production management and planning

Bogotá, Capital District, Colombia

• Staff Management– Managed ten employees, setting schedules, managing performance, and training incoming hires.
• Store Management – handled employee payroll, kept store and office inventory, coordinated book signings and “meet the author” events; successfully built out a secondary bookstore for key sales events i.e. International.
• Sales – Research industry trends to identify new merchandise to bring into the store and increase sales; Top salesman in the company; Thrived in building relationships with customers and matching their needs with.

Bogotá, Capital District, Colombia

Answer calls for Internet, phone, and TV inquiries; Resolve a problem and help the customer troubleshoot during acall; Schedule a technician appointment if needed

Music Business Certificate, Business, 3.5

Bachelor Of Business Administration - Bba, Business Administration And Management, General