Abdul Basit Awan Email & Phone Number

Karāchi, Sindh, Pakistan

Customer Experience Management:Analyze customer feedback and data to identify trends and pain points. Develop strategies to enhance customer experience and satisfaction. Collaborate with teams to align services with customer expectations.Performance Optimization:Monitor key performance indicators (KPIs) related to customer experience, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). Address performance gaps for timely issue resolution and improve operational efficiency.Process Improvement:Streamline processes to reduce friction in the customer journey. Conduct analyses to resolve recurring complaints and implement customer-centric innovations.Team Leadership:Supervise customer-facing teams to ensure exceptional service. Provide training to enhance capabilities and conduct performance reviews for growth opportunities.Stakeholder Engagement:Align customer experience goals with business objectives by partnering with stakeholders. Act as a contact for customer escalations and share insights with leadership for strategic decisions.Data-Driven Insights:Use data analytics to understand customer behavior and prepare performance reports. Employ predictive analysis to anticipate needs and address issues proactively.

Karāchi, Sindh, Pakistan

1. Performance Monitoring: - Analyze customer care metrics like response times, resolution rates, and customer satisfaction scores (CSAT) to identify improvement areas. 2. Process Optimization: - Evaluate and recommend improvements to streamline customer care workflows and implement best practices for efficiency. 3. Data-Driven Insights: - Use analytics tools to create performance and feedback reports, providing actionable insights for management. 4. Customer Experience Enhancement: - Collaborate with teams for consistent high-quality service and address escalated customer issues promptly. 5. Team Collaboration: - Align customer care objectives with business goals and support training and mentoring for team members. 6. KPI Management: - Monitor KPIs such as average handling time (AHT), Net Promoter Score (NPS), and first-call resolution (FCR) to meet performance targets. 7. Stakeholder Reporting: - Prepare performance reports for stakeholders, communicating achievements and challenges clearly.

Karāchi, Sindh, Pakistan

• Monitored live operations at Bazaar Technologies to ensure seamless functionality and identify disruptions.• Acted as the first point of contact for escalations, coordinating with teams to resolve issues promptly.• Collaborated with product, customer support, and engineering teams to ensure alignment during live events.

Karāchi, Sindh, Pakistan

• Monitored live operations using performance tools to ensure seamless functionality.• Acted as a primary responder for operational incidents, coordinating with teams for quick resolution.• Analyzed workflows and implemented strategies to optimize performance and enhance stability.

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Bachelor Of Science - Bs, Computer Software Engineering

Fsc, Pre-Engineering

Matric, Science