Ab Rahim A. Email & Phone Number

Selangor, Malaysia

• Manage cloud, infrastructure, and security project and services deliveries, ensuring timely execution and sign-off.
• Advised stakeholders on risk management and client expectations.
• Developed comprehensive project plans, including scope, schedules, resource allocation, and risk mitigation.
• Established support processes for new solutions and ensured alignment with overall project objectives.
• Directed teams, monitored quality, and escalated issues as necessary to drive customer satisfaction

• Led project teams, aligning client and vendor interests throughout the project lifecycle.
• Developed project plans, including risk assessments and mitigation strategies across multiple workstreams.
• Ensured successful communication with resource managers and stakeholders, enhancing project delivery outcomes.
• Data Center Relocation

• Led project deliveries within area of IT infrastructures including Servers, Storages, Backup, Network, Security and COTs. Infrastructures delivery and deployment, managing timelines and stakeholder expectations.
• Facilitated project scoping, contract review and negotiations, and risk management while providing progress reports to stakeholders.
• NIISe ( National Integrated Immigration System)

• Manages Advanced Metering Infrastructures (AMI) services for TNB IaaS including Servers, Network, Database, Backup & Storage, ensuring reliability and client satisfaction.
• Oversaw incident, change, and risk management within the AMI ecosystem, driving continuous service improvements

• Manages infrastructure support services within client operation in 6 services towers including Data Center Operation, Helpdesk and Onsite Support, AIX-Unix-Middleware Operation Support, Windows Server Operation.
• Led process governance, incident management, and continuous service improvements for enhanced user experience.
• Banking Infrastructure & Operation

• Oversaw project delivery across multiple regions, ensuring compliance with project scope and schedules.
• Coordinated site assessments, training sessions, and deployment activities to facilitate successful project outcomes.
• SKIN (National Immigration Security System)

Cyberjaya

• Technical Project Lead (PMO)Technology Specialist (Design & Architecture)Change Manager (Change Management)Technical Specialist (Streamline Design & Configuration)
• Managed technical project plans, risk analysis, and vendor coordination for complex network technology projects.
• Led the design and implementation of network solutions, ensuring alignment with customer requirements and operational standards.

Selangor

• Led IT Infrastructure & Operations Support team and led system deployments across multiple countries.
• Telecommunication & Banking Sector Applications. Malaysia, Indonesia, Bangladesh, Vietnam.

Selangor

• Executed data mapping, migration, and complex queries to enhance data accuracy for mediation and billing.
• Evaluated automation processes and researched technologies to improve efficiency.
• Led projects to ensure timely delivery, budget adherence, and alignment with business objectives.

Cyberjaya

• Provided technical support for applications across global regions, ensuring seamless service delivery.
• Monitored application performance metrics and facilitated communication between users and technical teams.
• Downstream Application, Retails, SAP

Selangor

• Led support team on End User Computing and deployment and roll-out of ITSM and ITIL, improving operational efficiency and service delivery.
• Technical lead on deployment and roll-out of ITSM and ITIL, and closely monitor the implementation of ITSM related software application and act as liaison between GICT management and vendor’s technical personnel.
• Technical Reviewer of knowledge sharing sessions including end-user training, UAT, knowledge transfer, distribution of electronic notification, and direct inter-department communication.

Selangor

• Led support teams in implementing telecommunications mediation solutions, focusing on system integration and quality assurance.
• Developed technical specifications and documentation for system architectures and integration solutions.