• Negotiated and coordinated spot rates and quotations for LCL, FCL, air shipments, and all services within the client database.• Secured new agents and developed them for better rates.• Demonstrated a thorough understanding of industry-related terminology and processes.• Strategized ways to increase profit margins while keeping costs at a minimum.• Executed plans for business development and secured new business initiatives.• Maintained existing client relationships and studied industry trends and competitors.• Ensured adherence to shipping laws and coordinated with operations teams.• Monitored performance data and gathered client feedback for continuous improvement.• Provide monthly report of revenue by products and required data for strategic planning• Provide monthly performance analysis reports of individual salesperson to identify develop and implement process improvements to enhance the efficiency and effectiveness of sales team

• Proficiently managed all forms of agent/customer communication, including queries, service updates, and status updates related to sea export shipments.• Conducted proactive booking follow-ups, ensuring proper and timely communication with shippers and buying houses to facilitate smooth bookings• Provided essential shipping schedules from the shipping line to customers, enabling them to make informed decisions regarding their shipments.• Meticulously followed up on BIL and shipping instructions with agents and carriers, ensuring seamless operations.• Delivered timely Pre-alerts to agents and provided shipment advisories to Shipper, Consignee, and Buying Agents as per requirements, improving transparency and communication.• Issued invoices to Shipper, Agent, and shipping lines, including prealerts for efficient financialtransactions.• Adapted to handle critical situations with a strong ability to manage stress and find solutions.• Collaborated with colleagues and management to complete various tasks and responsibilities as required by the line manager

• Assisting the Senior Officer in navigation and ship operations.• Monitoring and maintaining the ship's equipment and systems.• Preparing and maintaining the ship's logbook, charts, and navigational records.• Assisting in the loading and unloading of cargo.• Performing maintenance tasks as required.• Ensuring compliance with regulations and company policies.• Responding to emergency situations and providing support as needed.• Participating in training and development programs to enhance professional skills and knowledge.