Arman Babayan Email & Phone Number

Armenia

Yerevan, Armenia

Yerevan, Armenia

Yerevan, Armenia

Yerevan, Armenia

Quality Testing Lab is a company founded by Aramayis Hovhannisyan and Arman Babayan for providing high-class quality assurance services. Our team consists of professional test engineers who specialize in delivering all types of software testing activities according to the industry standards. We focus on the individual approach to each of our clients, which include both startups and fully-fledged large companies.

Armenia,Yerevan

Armenia

Design new employee motivational program which decrease employee turnover.Training resource for new employees to quickly develop their knowledge base and customer service skills.Maintaining contact with customers and analyzing information and applications.Re-designing processes and analyzing results & implementing changes accordinglyProviding help desk resources and technical advice, resolving problems, giving advice, detecting anddiagnosing problems of… Show more Design new employee motivational program which decrease employee turnover.Training resource for new employees to quickly develop their knowledge base and customer service skills.Maintaining contact with customers and analyzing information and applications.Re-designing processes and analyzing results & implementing changes accordinglyProviding help desk resources and technical advice, resolving problems, giving advice, detecting anddiagnosing problems of customersMaintaining customer satisfaction by providing problem- solving resourcesMonitor and answer all technical queries and resolve issues in appropriate time frame.Manage issues and if necessary escalate issues to appropriate departments such as product management and development.Develop and implement tests and document all technical issues.Coordinate with various teams and perform user acceptance tests on new product releases.Provide technical support to all technologies and perform tests on it.Streamline all unresolved issues and answer all queries of external and internal customers. Show less

Yerevan, Armenia

Creating W3c standard html markup based on existing Photoshop or Illustrator layouts.Coordinating with web designers for developing various web products with complex features.Performing cross browser and cross platform compatibility test on created designs.Checking its quality performance for creating complete friendly UI.Ensuring that it is fully optimized with standard navigation tools, HTML scripts, and CSS frameworks.

Armenia

Responsible for monitoring and maintaining quality and compliance targets.Monitoring and auditing of products to ensure high standards of quality.Ensuring that all QA Tests are carried out on time and in full.Identify training needs and recommendations to improve customer experience.Keeping quality documentation up to date.Ensuring non- conforming products are identified and placed on restriction.Responsible for the review and update of the program quality… Show more Responsible for monitoring and maintaining quality and compliance targets.Monitoring and auditing of products to ensure high standards of quality.Ensuring that all QA Tests are carried out on time and in full.Identify training needs and recommendations to improve customer experience.Keeping quality documentation up to date.Ensuring non- conforming products are identified and placed on restriction.Responsible for the review and update of the program quality plans.Awareness of regulatory requirement and customer service expectations.Ensuring activities in the quality plan are carried out.Coordinating the investigation of customer complaints.Preparing and analyzing information for the purpose of Management Review.Giving specialist quality assurance advice to the company departments as required. Show less

Yerevan, Armenia

24x7 Customer Support / Tier 1.Handling the US and Europe-based customer inquiries by means of e-mail correspondence and phone calls.Acknowledge customers or partners about their accounts’ problems.Ticketing Operations (registration and the further updating and closure/resolution of the current issues).System Monitoring / Reports Generating (usage, technical investigation and troubleshooting).Customer base provisioning and maintenance.Preparation of product… Show more 24x7 Customer Support / Tier 1.Handling the US and Europe-based customer inquiries by means of e-mail correspondence and phone calls.Acknowledge customers or partners about their accounts’ problems.Ticketing Operations (registration and the further updating and closure/resolution of the current issues).System Monitoring / Reports Generating (usage, technical investigation and troubleshooting).Customer base provisioning and maintenance.Preparation of product presentations, How To and User Manuals.Create email campaigns for different purposes and distribute within customers.Maintain some parts of SalesForce system.Perform researches and investigations per requests.Prepare customer Engagement and simple mock up pages.Modify image sizes and other graphic tasks utilizing appropriate tools.Document new features and prepare release notes.Perform software development functions upon request.Do regression tests of products.Test new features.Report the bugs. Show less

Yerevan, Armenia

Develop test plans, test cases, test scripts and test reports on multiple projects of varying size Perform testing on various software, telecom and reporting systems Validate that user expectations are achieved during the testing process Review user requirements documents to ensure that requirements are testable Focus on deadlines and deliverable Use bug tracking software’s to track and report problem

Armenia

Handling the daily user troubles via telephone and the e-mail.Supporting the customer data base.Outbound calls to corporate customers.Trouble ticketing.