Avinash Shesh B. Email & Phone Number

Trinidad And Tobago

* Oversee Trinidad Tobago’s Mobile Network, Radio Access Network Optimization, Network Feature testing and implementation, Preventative Maintenance activities, measuring Operational Network Performance by Network, Business and Core fault repair SLA’s, KPI’s, Customer Impacts, Network Promoter Score (NPS) and Business Installs as it relates to the Radio Access Network. * The responsibility includes supervision of the Radio Network Engineers, Third-Party Contractors, Third Line Support… Show more * Oversee Trinidad Tobago’s Mobile Network, Radio Access Network Optimization, Network Feature testing and implementation, Preventative Maintenance activities, measuring Operational Network Performance by Network, Business and Core fault repair SLA’s, KPI’s, Customer Impacts, Network Promoter Score (NPS) and Business Installs as it relates to the Radio Access Network. * The responsibility includes supervision of the Radio Network Engineers, Third-Party Contractors, Third Line Support Services and Vendor Management, focused on strategic planning and development of goals to continuously align the Technical Department towards goals and initiatives for the large and diverse market of Trinidad & Tobago.* Effectively creating, proposing and managing OPEX budget and CAPEX expenditure ensuring compliance to Company’s financial governance processes in addition to contributing to the vision, Technology Services strategy and approach to modernize and improve the Technology Services Department.* Responsible for the roll out and acceptance of Network developments, working together with Planning and Group team on new products and services plus Network upgrades, ensuring they comply with engineering and operational guidelines/specifications, while optimizing strategy to improve the network performance. * Manage individual development plan for the team. Arrange training courses and provide mentorship. Show less

* Working with Product Team, Marketing Team, Technology Teams & Operations Team for concept development and end-to-end project delivery.* Work with Designers to identify fixes for the issues resulting in system operational failure and to drive them through the delivery cycle ensuring status is communicated across all interested parties.* Conducting end-to-end product testing and responsible for the test management of projects throughout a project’s life cycle. Also involved in… Show more * Working with Product Team, Marketing Team, Technology Teams & Operations Team for concept development and end-to-end project delivery.* Work with Designers to identify fixes for the issues resulting in system operational failure and to drive them through the delivery cycle ensuring status is communicated across all interested parties.* Conducting end-to-end product testing and responsible for the test management of projects throughout a project’s life cycle. Also involved in creating structured processes to manage defects right through to resolution.* Responsible for analyzing, designing, and developing commercially viable end-to-end technical telecom solutions for the customers based on their specifications and business needs. * Develop technical presentations, proposals, answering RFPs and perform customer presentations. * Based on business requirements preparing relevant financial, business cases, user stories, and system level requirements from both a commercial and financial standpoint. Show less

Anguilla

* Reported directly to the CEO and Regional CTO, the responsibility included the overall Maintenance and Operation of the on site Mobile - RAN, RF, Power, Transmission, IP, Core Network , Home & Entertainment – IPTV & Broadband, Outside Plant Operations, Fibre to the Business, Service Delivery, Dispatch, Third Line Support Services, Network & Services Security, and Third-Party Contractor and Vendor Management of the small network on the island of Anguilla. * Oversee Preventative… Show more * Reported directly to the CEO and Regional CTO, the responsibility included the overall Maintenance and Operation of the on site Mobile - RAN, RF, Power, Transmission, IP, Core Network , Home & Entertainment – IPTV & Broadband, Outside Plant Operations, Fibre to the Business, Service Delivery, Dispatch, Third Line Support Services, Network & Services Security, and Third-Party Contractor and Vendor Management of the small network on the island of Anguilla. * Oversee Preventative Maintenance activities, Health & Safety regulations, measuring Operational Network Performance by Network, Business and Core fault repair SLA’s, Customer Impacts, Network Promoter Score (NPS) and Business Installs. * Introduce and maintain innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity. Upskill and structure the team to maximize efficiency to support the current technology portfolio, meet the future technology strategy and support business demand.* Effectively creating, proposing and managing OPEX budget and CAPEX expenditure ensuring compliance to Company’s financial governance processes in addition to contributing to the vision, Technology Services strategy and approach to modernize and improve the Technology Services department (Mobile Network, Fibre Network, , Business Solutions, Information Technology).* Collaborate with Commercial, Sales, Business Solutions and Information Technology teams to ensure that it's consistent with the overall strategic objectives, delivery, security policies and strategies. Upskill team as needed in technology.* Responsible for the roll out and acceptance of Network developments, new products and services plus Network upgrades, ensuring they comply with engineering and operational guidelines/specifications. Show less

Jamaica

* Responsible for the Planning, Design, Execution, Capacity and Administration of operations for the Consumer, Corporate customer infrastructure which includes DWDM Fibre and Microwave and ICT networks across Jamaica, including Inter Caribbean and International Fibre circuits, through a diverse infrastructure.* Increased Network availability by exceeding key performance indicators (KPI’s) and delivering faster service. Ensuring proactive and preventative measures were routinely… Show more * Responsible for the Planning, Design, Execution, Capacity and Administration of operations for the Consumer, Corporate customer infrastructure which includes DWDM Fibre and Microwave and ICT networks across Jamaica, including Inter Caribbean and International Fibre circuits, through a diverse infrastructure.* Increased Network availability by exceeding key performance indicators (KPI’s) and delivering faster service. Ensuring proactive and preventative measures were routinely completed.* Drive new business development in tangent with Business Solutions team by delivering solutions including design and managing contractors for ICT’s and vendor roll outs.* Manage service level agreements (SLAs) by responding to and resolving network outages in a timely manner. Show less

Jamaica

* Responsible for the Administration, Maintenance, and Operation of the Microwave active infrastructure across (26) Digicel Markets. *Providing First Level support for any assigned incidents, routines and operative tasks related with the Microwave infrastructure. Assist Engineers in all markets with any relevant transmission issue they may encounter. * Provided First Level support for 26 markets across the Caribbean- assigned incidents, routines, and operative tasks related with… Show more * Responsible for the Administration, Maintenance, and Operation of the Microwave active infrastructure across (26) Digicel Markets. *Providing First Level support for any assigned incidents, routines and operative tasks related with the Microwave infrastructure. Assist Engineers in all markets with any relevant transmission issue they may encounter. * Provided First Level support for 26 markets across the Caribbean- assigned incidents, routines, and operative tasks related with the Microwave infrastructure. Initiate and implement routines for network node/system to achieve 99.98% network availability.* Ensured tickets were closed (escalate where necessary) for 90% network faults within the SLA; validated through accuracy of incident reports and worked with NMS and technical team to Tickets to allow for accurate ownership of incident/RCAs. *The infrastructure comprises of numerous different technologies across all markets (Huawei, Traverse, NPT, ECI, Loopstar, DXX, Apollo, Ericsson, ZTE, Huawei, NERA, Ceragon, Alcatel etc.) requiring a wide range of skills, knowledge and abilities to perform among these different technological brands. Show less

Trinidad And Tobago

* Integrated and tested GSM, GPRS, EDGE, 3G, LTE technologies and preparation for network upgrades.* Proactively identified key challenges that may impact project timeline, cost, and customer relationship, resulting in maintenance of 99.98% network availability and cost saving of 15%.* Led strategy based on continuous improvement methods and procedures for processes and measurement documenting and workflow technique, resulting in 50% reduced equipment downtime.* Ensured… Show more * Integrated and tested GSM, GPRS, EDGE, 3G, LTE technologies and preparation for network upgrades.* Proactively identified key challenges that may impact project timeline, cost, and customer relationship, resulting in maintenance of 99.98% network availability and cost saving of 15%.* Led strategy based on continuous improvement methods and procedures for processes and measurement documenting and workflow technique, resulting in 50% reduced equipment downtime.* Ensured network availability KPIs met in Operations Dashboard.: 2G/3G RAN availability > 99.6%; ensured number of outages greater than 4 hours stayed below 2 weekly as measured in dashboard across both transport and RAN. * Upskilled NOC to ensure first line troubleshooting on Field RAN nodes and related alarms; cross trained NOC staff on alarms seen on equipment and first line troubleshooting strategy.* Ensured all areas under O&M management had full preventive maintenance regime (routines, KPIs, SOPs, troubleshooting guides); performed preventive maintenance routines, inclusive of special checks to harden the network for rainy season and redundancy tests. * Reduced total number of alarms across all areas by 20% month on month; reduced the number of sites with minor alarms to less than 10% of the network in 6 months; reduced top ten alarms to below 50 per site. Show less

Trinidad And Tobago

* Promoted only one year after joining company based on performance during first-line support operations.* Maintained efficient operation of the Digicel 2G, 3G, LTE, ISP, and Optical Fiber network within the Caribbean.* First-line support for BSC, MSC, HLR, MGW, ITP, PC Core, SMS-C and Service Layer Network Elements* Adapted good working knowledge of RAN, TX, IP, ICT, CS CORE, VAS, Power, PC Core and Media Gateway platforms* First line support for Technical… Show more * Promoted only one year after joining company based on performance during first-line support operations.* Maintained efficient operation of the Digicel 2G, 3G, LTE, ISP, and Optical Fiber network within the Caribbean.* First-line support for BSC, MSC, HLR, MGW, ITP, PC Core, SMS-C and Service Layer Network Elements* Adapted good working knowledge of RAN, TX, IP, ICT, CS CORE, VAS, Power, PC Core and Media Gateway platforms* First line support for Technical Teams, Customer Care, Field Engineers, Radio Frequency Engineers and Contractors. Show less

Trinidad And Tobago

Assist medium-sized companies and startups to design, develop and evolve hardware and software that supplies their ad-hoc needs and brings ideas to life. From business process inquiry and modelling, to systems engineering, providing tailored services to enable integrated digital enterprise, where all systems work as a whole. Our team implements scalable backends with user segmentation, content personalization and social features on top, to provide for seamless device-agnostic experience, while… Show more Assist medium-sized companies and startups to design, develop and evolve hardware and software that supplies their ad-hoc needs and brings ideas to life. From business process inquiry and modelling, to systems engineering, providing tailored services to enable integrated digital enterprise, where all systems work as a whole. Our team implements scalable backends with user segmentation, content personalization and social features on top, to provide for seamless device-agnostic experience, while also giving customer engagement analytics to aid with decision-making. Also create and provide, not limited to Management Support Systems, E-commerce Websites and Customized Programs for Private Clients. Show less

Chaguanas, Trinidad And Tobago

* Leveraged management information system software to identify, contact and encourage payments to delinquent customer accounts.* Keep track of assigned accounts to identify outstanding debts and plan course of action to recover outstanding payments.* Negotiate payoff deadlines or payment plans with customers, while handling questions or complaints resolving discrepancies in payments or accounts.

San Fernando, Trinidad And Tobago

* Assist students with Information Technology focused on both software and hardware, including MS Power Point, MS Word, MS Excel, MS Front Page, MS Publisher. * General Computer Repairs and Maintenance, ensuring Network is functional 99.99% during school hours.

Master Of Business Administration - Mba, Project Management

Certificate, Fiber Optics

Bsc. Computing And Information Systems, Business Computing

Diploma, Computer Engineering, Computer Science

Advance Diploma, Computing And Information Systems

Diploma, Computing And Information Systems