Anthony Bacon Email & Phone Number

Brockton, Ma, Us

This summary highlights my diverse technical expertise in systems administration, networking, voice solutions, and team management, enabling seamless IT operations for large-scale environments.Daily Duties & Responsibilities:• Team Leadership: Manage a small support team.• Vendor Relationships: Develop and maintain strong partnerships with key vendors.• Datacenter Management: Oversee two Datacenters (Production & DR) with a Windows AD/Hybrid Azure AD environment supporting 1000+ users.• IP Voice Solution Management: Administer a multi-site Mitel MiCloud IP voice solution with 600+ extensions, including Auto Attendants and Call Groups.Key Skills & Experience:• Windows Server Administration: Expertise in Group Policy, ADDS, DHCP, DNS, Certificate Services, NPS, and Print Management.• VMware vSphere Admin: Proficient with vSphere/VxRail, NFS, iSCSI, vSAN, and Veeam backups.• Azure AD Management: Skilled in Azure AD Connect, Conditional Access, license/group management, and enterprise applications.• Endpoint Admin: Experience with Windows 10/11 imaging, Bitdefender EDR, DDPE policy, and Quest Kace K1000 SMA for patching and service desk support.• Networking: Proficient in Aruba Clearpass, Extreme Networks ExOS, HPE switches, Sonicwall Firewalls, and VPNs.• Voice Administration: Managed extension creation, incoming call routing, voicemail, auto attendants, and call groups.

Brockton, Ma, Us

Daily duties include Manage infrastructure vendor relationships, This includes working with vendors to install new voice and data services at new or existing locations. Managing 2 domains in 2 4 node VxRail clusters. Approx 15 Windows 2012R2 Guest Servers. a couple of Ubuntu 20.04 LTS NTP Servers. Manage Exchange 2013 with 700+ mailboxes. Managing 1 employee that oversees the daily operation of end user support tickets. Server 2012r2 experience- GPOs, PowerManagement, Firewall Policies, Folder Redirection, Win7/Win10 Client policies, User Rights Sec Pol. etc..- ADUC- AD Trusts- working with DNS zones/Records- AD CA Services- NTFS Permisions for File shares- RadiusAuth with NPS- Windows Deployment ServicesWindows 10 image development and deploymentImplement and manage Forescout CounterACT NACImplement and Manage PingID PingOne and PingFederate for MFA and SSOProficient with Extreme Networks ExOS for Switching and Enterprise WLAN Manage a network infrastructure consisting of the following - 30 L2 Edge Summit x440 POE switches - 4 L3 Core Summit X460 Switches - 175 Extreme Ap3825 Wireless AP's - 2 Extreme c5210 Wireless Controllers - Multiple vlans, LACP Lag groups, MLAG, inter vlan routing, etc.. Proficient with Quest KACE K1100 system management appliance. - Manage all endpoint - Ticketing system - Patching and inventory - Managed Installs and ScriptsProficient with SonicWALL SMB Firewalls and SSL-VPN Appliances.Proficient with Aruba Instant AP Clusters.Experience with Juniper EX Series SwitchesExperience with HPE/Aruba switchingExperience with Mitel MiCloudVoice service experience with Windstream OfficeSuite (Mitel Cloud)

Brockton, Ma, Us

Daily duties include managing 2 domains with a total of 13 servers, mostly server 2012R2. Managing exchange 2013 with approx 680 mailboxes. Including about 500 Windows 7 workstations Server 2012r2 experience- Creating/modifying GPO'S- Creating users, groups, and OU'S- Creating DHCP Scopes- working with DNS zones/Records- configuring IIS- Delegating specific permissions in active directory for custom user groups, IE help desk permissions to reset passwords and unlock accounts. - creating and maintaining file shares- Deploying folder redirection policiesDeployed a VmWare vSphere 5.5 environment. Consisting of P-V some existing servers and building new server 2012R2 vms. Replaced all old network infrastructure with Extreme Networks L2 and L3 switches. Proficient with Dell KACE K1100 system management appliance. Managing multiple firewalls building site to site vpn tunnels, and vpn appliances including: SonicWall NSA3500SonicWall NSA250MSonicWall SRA4600SonicWall TZ-100Sonicwall TZ-105SonicWall TZ-205SonicWall TZ-300Responsible for all end user IT equipment in 29+ locations. Work with ISP to configure and turn up new MPLS Circuits.In the process of deploying a WLAN Infrastructure across 9 branches.

Boston, Ma, Us

• Provide Technical Support via Phone/Email and Remote Control for MS Office Applications and various Windows applications• Tier I support for Business Applications such as Kronos, Clientsite, BIS, Autonomy iManage (Desksite, Filesite, WorkSite), LexisNexis Interaction, Accutrac, Workshare Compare (Deltaview)• MS Admin Tools - Active Directory Users and Computers Remove machine accounts from Domain User account password resets User account lockouts Modifying group memberships• MS SCCM Client Injector – for deploying software packages to end user machines.• Remote Access Support Citrix VDi Assist end users with remote logon issues Recreate corrupted user profiles Walk remote end users through Citrix client installs Quest Defender Token creation Generate temporary token codes for lost or disabled devices Token activation on iPhone and Blackberries Assisted in migrating users from RSA to Defender RSA SecureID Token creation Reset Tokens Enable/Disable Tokens Clear bad pins Generate temporary token codes for lost or disabled devices• Basic Blackberry/iPhone Support Activating new devices in Tangoe Deactivating lost or stolen devices in Tangoe Blackberry password resets• Providing desk side Support when requested• Regularly developing KB articles for our internal KB website and improving current ones• Designed a windows 7 32-Bit Image for Dell D410 laptops for partner remote access use• Basic Cisco Unity Voicemail support

5Th Floor, Boston, Us

• Provide Technical Support via Phone/Email and Remote Control for MS Office Applications and various Windows applications• Remote Control Apps used  Remote Desktop  UltraVNC LANDesk PC Anywhere• MFD Subject Matter Expert Developed the complete Process flow for Procuring a new MFD Implemented an Enterprise wide network document scanning solution that used Active Directory and bar coded sheets to route the scanned document to the correct destination• Averaged 400+ calls/Month 90% were FCR (First Contact Resolution)• Tier I support for Business Applications such as Kronos, Oracle, Avatar• Worked closely with Server Administrators on AD user account migrations• Created AD user accounts and email addresses using AD Manager• MS Admin Tools - Active Directory Users and Computers – Remove Machine accounts from Domain User account password resets User Account lockouts Modifying Group Memberships• Basic Blackberry Support• Providing desk side Support when requested.• Regularly developing KB articles for our internal KB website• Built the first hardware independent windows 7 32-Bit image for MENTOR• Built a completely locked down windows 7 Netbook image• 23 Altiris software packages built for deployment, example (MS Office 2007/2010 suite and single office applications, FileZilla, Adobe Flash and Reader, Java, Internet Explorer and Firefox, etc…)• Performed an afterhours phone system upgrade in building with our Network and Telecom Team, this consisted of removing the old digital Handsets and replacing them with new Avaya 9650 IP Handsets

Provided national technical support via email and phone support for CompUSA and Gear Head LLC customers. I worked to maintain the company’s Internal IT Infrastructure. Examples of this would include the following;• Spearheaded the roll out of an office wide virus protection plan using Avast 4.7 Professional• Authentication issues with exchange • Blocking spam and other types of attacks within the mail server• Rebuilding corrupted TCP/IP Stacks on internal user machines• Patching and updating of internal user machines • Configured print servers in a mixed windows and mac environment • Building and imaging office machines for testing and new hires using Symantec Ghost 8.0 • create user and email accounts in Active Directory • maintain the pcgearhead.com website• Made custom length Ethernet cables• Built and configured an FTP Server using IIS on a win XP machine • Made a Certificate server to issue smart card certificates with your AD Logon Credentials. • Installed, tested and bench marked new hardware • Wrote technical documentation and instruction manuals for various internal and external hardware components for both windows and mac.

As, Computer Networking Systems

Hs Disploma, General Studies