Suzanne Chadwick Email & Phone Number

Kansas City Metropolitan Area

Abacus Resumes designs, develops and delivers professional resumes, CVs, cover letters, and LinkedIn Profiles to those seeking employment; both new to the workforce, career change, and those progressing in their current career. Abacus Resumes will author custom, action-oriented, professional documents, to: • Maximize career potential for candidates seeking to enter the workforce, advance in their current career, or implement a change of focus. • Optimize resume documents and cover letters to strategically market each client in alignment with future career goals, ensuring resume content is quantified and position the client for rapid success. • Assist and partner with recruiting firms and companies involved in downsizing efforts to ensure candidates are successfully positioned for the next step in their career. • Provide sound, realistic career counseling to clients based on past career history, education, and targeted skillsets. • Author, prepare and distribute career and training guides including, Resume Design, Interviewing Guide/Common Questions, LinkedIn Profile Best Practices, as well as templates aligned with authoring professional cover letters and post-interview correspondence. Abacus Resumes has garnered 100%, 5-Star reviews from clients, including Google, NextDoor, Alignable, and Yelp.

Overland Park, Ks

The primary emphasis of this role was to solve business problems for Sprint’s field-based employees by designing solutions that maximized process clarity and adoption – by partnering with internal stakeholders including, product development, marketing, proposals, customer contracts, finance, legal, regulatory, external vendors and more. Directed a team of Business Process Engineering professionals to design and deliver process solutions to 2700+ business sales and technical engineering professionals, nationwide. Recruited, hired, mentored, developed and promoted succession planning for a team of 8-10 process professionals. Matrix managed stakeholder teams to adhere to strict production and release schedules. Maximized process adoption rates via monthly Sales Manager Workshop, a monthly web-based training solution, embedding process education into new hire training roadmap, and integration into Salesforce.com and SharePoint resources. Workshops resulted in >1K training hours annually. Linked processes solutions into logical groupings, ensuring clear linkage to compatible processes by sales channel and market.Managed all vendor-provided solutions for the business sales division, including scoping, RFP, review, testing, selection, funding, field integration and deployment. Directed staff to program manage vendor-provided solutions aligned with sales and client interactions, including company vehicle acquisitions, tracking, mileage logs, and driver background checks. Selected as ambassador, subject matter expert (SME), and key contributor to the national committee to identify, document, communicate and institutionalize best practices for all field-based sales directors and management staff. Owned, designed, refreshed, and delivered the discretionary credit program for field sales professionals, integrating the process into SalesForce.com, and tracking, providing executive reporting and ensuring proper process adherence for a > $20M annual budget.

Strategy Development: Developed and delivered annual Human Performance Improvement (HPI) plans to Business Sales and Distribution division vice presidents and area directors to align curriculum plans and professional development opportunities with business strategy. Curriculum plans impacted 2700+ field sales, and engineering staff members. Matrix managed domestic and international staff to drive strategy for communication, tradeshow, education, and skill enhancement for Sprint’s offshore sales staff in Europe, Asia Pacific, and the Americas. Attended, delivered, facilitated, and audited worldwide training events. Budget Management: Managed a $5.6M corporate university training budget and staff to serve 2700+ sales and sales support professionals. Planned and executed international tradeshows in major European cities. Matrix managed staff to participate in Networld InterOp in Paris, France, and CeBit in Hanover, Germany. Human Resource Management: Served as a direct manager to 5+ training program managers, and matrix managed 30+ corporate development and delivery staff members to ensure business requirements were aligned with development projects, completed on time, and within budget.Sales and Product Training - Curriculum Development and Delivery: Matrix managed Sprint's corporate training organization to deliver all sales and product training to newly hired employees over a 10-year time frame. Accountable for all Sprint start-up business training over a 5-year timeframe. Negotiated vendor contracts, and managed resources to deliver sales and product training to all domestic and offshore staff members.