Lead Technical Support team which including resource management, hiring, mentorship, and performance assessment. Exercised hands-on approach for troubleshooting and solving most complex network connectivity problems, including monitoring the network and servers for problems, diagnosing problems, and devised proper corrective measures to ensure expedient resolution. Resolved complex Microsoft Windows Servers issues & outages. Identified frequently occurring, high impact support issues as candidates for the permanent resolution. Selected Contributions:1. Ensured network security appropriate user accessibility, and devising reasonably shields against the most complex threats to security faced by networks/servers.2. Managed networks and servers, and provided budgetary information also conducted research on various networks and products of networking in support of its development and procurement efforts.3. Configured and maintained core remote access technologies and access; managed, administered and maintained all Backup Systems, Backup to Disk, and SAN/NAS technologies by implementing best practices.4. Documented all implemented computer systems and updated each system change, also facilitated in the planning and execution of network and server technology migrations.

Implemented Network Infrastructure as well as migrated Active Directory from Windows Server 2003 to Windows Server 2012 R2. Installed and configured first dedicated server to host e-commerce solutions for global clients. Managed Email Servers (Mail Enable Enterprise Edition and Kerio Connect). Administered Network for more than 100 user network as well as Servers’ in the US. Analyzed and isolated issues, installed and supported LANs, WANs, network segments, Internet, and intranet systems.Selected Contributions:1. Controlled backups and maintaining SQL Servers contains customer databases worldwide and delegating configuration of authentication and authorization of directory services.2. Configured and managed Microsoft Visual Source Safe Server, Software & Hardware Installation, Configuration and System Support also oversaw Backups of Local Servers and Remote Servers.3. Handled remote System Administration, System Support and Technical Consultancy to customers, based in the UK, US, Canada and New Zealand over Telephone, Emails, Terminal Services, VNC, VPN and Team-Viewer.4. Maintained network facilities in individual machines, such as drivers and settings of personal computers as well as printers, network servers such as file servers, VPN gateways, and intrusion detection systems.