Responsible for the planning, selection, implementation and organization of digital projects. • Digitizes and batch uploads digital versions of library and archival materials in a variety of formats, including photographs, audio files, video files and printed material. • Provides excellent reference service to library patrons by phone, email and in person, always going the extra mile to create a positive customer service experience. • Conducts research and produces reports in the form of educational blog posts, social media posts and exhibits. • Responsible for ensuring access to and preservation of library and archival collections. • Ensures organizational compliance with copyright laws and responsibilities. • Responsible in part for collection development and materials purchasing. • Strategic project planning involving best methodologies, processes, and risk assessments. • Proactively evaluates, recommends and implements new technologies and processes to improve online and remote access of library materials, including the content management system. • Presents new systems and technologies to library staff, produces training manuals and provides hands-on training on systems to staff.

• Created and filed about 200 legal documents, pleadings and motions per week and checked for accuracy and compliance with the law. • Researched cases and court rules and regulations. • Managed workflows and prioritized tasks to ensure that strict court deadlines were met for roughly 200 cases per week. • Communicated with and assisted attorneys. • Communicated with court staff, including clerks, bailiffs and magistrates regarding fees, filings, hearings and other procedural matters.

Created two to three comprehensive online exhibits per month.Administered and uploaded content to the library's digital content management system, including hundreds of items per month. Responsible for creating hundreds of descriptive and archival metadata records per month and scanning for access and preservation.Evaluated, recommended and implemented new technologies and processes to improve online and remote access of library materials, including the content management system.Copy cataloging for between 20 and 30 items per month in Koha, assisted with circulation, patron research and reference requests as needed. Performed limited original cataloging.Supervised volunteers and student assistants working on digitization, organization, and description projects.Performed moderate to complex research and reference services for patrons by phone, email and in person. Assisted patrons with library systems, locating materials and accessing library resources.Assisted patrons by phone or email with accessing resources online, logging into library accounts and remotely searching the catalog. Performed general circulation duties.Participated in library programming and events and identifies opportunities for and implementation of new outreach programs.

Managed staff and departmental tasks, day to day operations, as well as troubleshooting and updating bibliographic records in Sierra.Maintained collection, assisted with circulation, shelving, and materials delivery, including delivery of materials requested for interlibrary loan to the university's ILL department.Processed library materials and provided outstanding patron assistance and service.Shelved between 70 and 120 items per shift and pulls between 50 and 120 items for patron requests, ingest or processing per shift.Drove library vehicle for timely and accurate delivery of materials to patrons at main library location.

Used electronic databases and other sources to perform comprehensive research and mapping of a specific topic.Distilled relevant information and organized important elements into a final deliverable.Provided annotations clarifying the value of each resource in terms of the client's overall goals and strategy.Created concise, easy to understand documentation summarizing research and giving comprehensive overview of topic.

Participated in project planning and implementation for the digital collection. Major responsibilities included devising strategies for usability testing, digitization of analog audio recordings, preservation metadata and contributing to interface design. This collection was created as part of the Spring, 2013 Digital Objects and Collections class and was supervised by Professor Krystyna Matusiak and coordinated by Gina Schlesselman-Tarango. Please visit http://laurahershey.omeka.net/ or click through below.

Researched and gathered job separation information from employers, distilled relevant facts, and submited those facts to the state in an understandable format in order to make the employer's case and win unemployment claims for roughly fifty high volume clients. First contact for client concerns. Customer service for both state representatives and clients. Implemented new client accounts and trouble shooting client problems and questions. Familiarity with legal language and filing state forms. Worked to strict deadlines with no margin of error. Maintained comprehensive understanding of unemployment laws and utilized state government databases. Educated clients about unemployment laws and employment strategies to lower unemployment benefit costs. Wrote legal unemployment protests and participated in state hearings.

Followed up on documents and conditions needed for contracts and titling for home purchases. Processed loan applications, verified income, reviewed and signed documents, prepared closing packages, and verified payments. Data entry, filing, mailing, scanning, copying and other office duties.

Cared for triplet boys and their younger brother from the ages of 18 months to 5 years. Created and supervised arts and crafts projects, read stories, coordinated and supervised structured and unstructured play times. Assisted with household chores and cleaning, errands, meal preparation, bedtimes and other duties as needed.

Found relevant and interesting events for news stories. Researched, wrote and conducted interviews for news stories. Met all deadlines. Wrote in local and AP styles. Distilled relevant facts to understandable news story for general readership. Investigated stories and researched topics.

Provided excellent customer service to the public and handled conflict resolution, complaints and retail sales. Verified funds, cashed checks and verified identification and employment of payees. Direct cash handling. Sold money orders, stamps and small essentials, took payment of phone and electric bills and paid out cash on EBT card withdrawals. Dealt with law enforcement when necessary. Served between 20 and 80 customers daily.