Alagu Balaje J. Email & Phone Number

Chennai, Tamil Nadu, India

● Lead Generation● Lead Research● Outreach and Engagement● Lead Qualification● Lead Nurturing● CRM Management● ABM Approach● MQL to SQL Conversion● Performance Analysis● Market Awareness

Chennai, Tamil Nadu, India

--> Lead Generation: Identifying and qualifying potential customers, generating leads through various channels like social media, email marketing, and attending industry events.--> Sales & Relationship Management: Building relationships with potential and existing customers, understanding their needs, and presenting Hexnode's solutions to address those needs. This involves product demonstrations, proposal creation, and negotiating contracts.--> Market Analysis & Development:… Show more --> Lead Generation: Identifying and qualifying potential customers, generating leads through various channels like social media, email marketing, and attending industry events.--> Sales & Relationship Management: Building relationships with potential and existing customers, understanding their needs, and presenting Hexnode's solutions to address those needs. This involves product demonstrations, proposal creation, and negotiating contracts.--> Market Analysis & Development: Staying updated on market trends, competitor analysis, and identifying new business opportunities for Hexnode's solutions.--> Meeting and exceeding sales targets: Setting and achieving sales goals assigned by the company.--> Developing and implementing sales strategies for assigned territories or segments.--> Creating sales presentations and other marketing materials.--> Providing ongoing customer support and ensuring customer satisfaction. Show less

Chennai, Tamil Nadu, India

DemandBlue offers On Demand Services for Salesforce. We are thriving in an era where Infrastructure, Platform, and Software are available as a service, and we have pioneered “Service-as-a-Service.” Our “Continuous Engagement and On Demand Execution” model offers customers Speed, Value and Success. Our array of Salesforce services includes Advisory, Development & Customization, Integration, Admin & Support, Maintenance, and Lightning Migration.​Demand Speed | Demand Value… Show more DemandBlue offers On Demand Services for Salesforce. We are thriving in an era where Infrastructure, Platform, and Software are available as a service, and we have pioneered “Service-as-a-Service.” Our “Continuous Engagement and On Demand Execution” model offers customers Speed, Value and Success. Our array of Salesforce services includes Advisory, Development & Customization, Integration, Admin & Support, Maintenance, and Lightning Migration.​Demand Speed | Demand Value | Demand Success | DemandBlue- Responsible for developing new business opportunities through strategic outreach.- Acting as an important point of contact between the C-level and VP level executive prospects and the organization.- Managing initial calls to stimulate interest by effectively communicating the value proposition, company vision, and service capabilities to target clients and create a sales pipeline.- Responsible for documenting, tracking, and updating sales activities on a daily basis in Salesforce.- Required to achieve the monthly target. Show less

Chennai, Tamil Nadu, India

- Provided exceptional customer service to a diverse range of clients in the food delivery industry.- Acted as the primary point of contact for customer inquiries, resolving issues promptly and ensuring customer satisfaction.- Demonstrated excellent communication skills, both written and verbal, in addressing customer concerns and providing assistance.- Developed a strong understanding of the Foodhub platform, effectively guiding customers through the ordering process and… Show more - Provided exceptional customer service to a diverse range of clients in the food delivery industry.- Acted as the primary point of contact for customer inquiries, resolving issues promptly and ensuring customer satisfaction.- Demonstrated excellent communication skills, both written and verbal, in addressing customer concerns and providing assistance.- Developed a strong understanding of the Foodhub platform, effectively guiding customers through the ordering process and troubleshooting technical issues.- Collaborated with cross-functional teams, including delivery drivers and restaurant partners, to ensure smooth order fulfillment and timely deliveries.- Maintained a high level of professionalism and empathy when dealing with challenging situations, resulting in positive customer feedback and improved retention rates.- Utilized CRM software to log and track customer interactions, identifying trends and providing insights to improve the overall customer experience.- Assisted in training new team members, sharing best practices, and contributing to a positive and supportive work environment.- Consistently met or exceeded performance targets, including response times, customer satisfaction scores, and customer retention metrics. Show less

Chennai, Tamil Nadu, India

- Served as a subject matter expert within the Vonage Technical Support team, providing in-depth knowledge and expertise on Vonage products and services.- Acted as an escalation point for complex technical issues, providing advanced troubleshooting and resolution for both internal teams and customers.- Collaborated closely with cross-functional teams, including product development and engineering, to analyze and address recurring technical issues and identify opportunities for product… Show more - Served as a subject matter expert within the Vonage Technical Support team, providing in-depth knowledge and expertise on Vonage products and services.- Acted as an escalation point for complex technical issues, providing advanced troubleshooting and resolution for both internal teams and customers.- Collaborated closely with cross-functional teams, including product development and engineering, to analyze and address recurring technical issues and identify opportunities for product enhancements.- Developed and delivered comprehensive training programs to empower customer support agents with the necessary skills and knowledge to assist customers effectively.- Demonstrated exceptional customer service skills by providing prompt and accurate responses to customer inquiries, resolving technical issues, and ensuring high levels of customer satisfaction.- Played a key role in gathering customer feedback, identifying pain points, and advocating for customer needs to drive product improvements and enhance the overall customer experience.- Utilized CRM and ticketing systems to document and track customer interactions, ensuring accurate and timely updates and resolutions.- Actively contributed to the creation and maintenance of knowledge bases, troubleshooting guides, and documentation to enhance internal knowledge sharing and support efficiency.- Stayed updated on the latest industry trends, technologies, and best practices through continuous learning and self-improvement initiatives.- Received recognition for consistently exceeding performance metrics, including customer satisfaction ratings, first-call resolution rates, and average handling time. Show less

Bachelor Of Engineering - Be, Computer Science

Activities and Societies: Led a team of four in QCFI Forum Inter-college presentation and won the competition. 1st Class Degree with 6.9.

Computer Science

SSLC - 81.6% +2 - 77.5%