Andrew Bale Email & Phone Number

Spokane, Wa, Us

Portland, Oregon, Us

Bethlehem, Pa, Us

Responsible for managing:• and monitoring the entire lifecycle of the company's information systems within the constraints of scope, schedule, budget, and ongoing operational costs• the security of all information systems• the alignment of information technology services with business needs• policies, plans, procedures, and other technical documentation to support the infrastructure, end-users, and business• the evaluation, identification, and development of timely solutions for operational problems or customer needs to increase efficiency and minimize overhead• the triage, communication, and resolution of customer, system, and infrastructure incidents and problems• the development of automation, integration, tooling, and applications to support various business needs and reduce IT administrative overhead• customer-facing services including hardware and software deployment, maintenance, training, and support• relationships with stakeholders including customers, clients, partners, vendors, and service providers• a small team of staff (2-5)• information technology assets and procurement (hardware, software, data, etc.)• an annual operating budget in excess of $500K

Bethlehem, Pa, Us

• Responsible for engineering, administrating, and supporting all systems and infrastructure across multiple sites.• Manage Hyper-V virtualization environment, Windows and Linux servers, backup and recovery system, Active Directory, Exchange, SharePoint, SQL server, core applications, Deltek T&E and GCS Premier, Nagios, Subversion, VPN, DNS, Radius, Terminal Services, file servers, print servers, WSUS, and WDS.• Triage, troubleshoot, communicate, and resolve end-user, system, and infrastructure incidents and problems.• Effective assessment of customer needs and engineering of solutions to meet those needs. • Manage and support fleet of end-user workstations and equipment; provide training for end-users. • Develop IT-related policies, plans, procedures, budgets, and other documentation to support the infrastructure, end-users, and business.• Develop automation, integration, tools, and applications to streamline business processes using PowerShell, Python, SQL, PHP, SharePoint, and custom web applications.• IT procurement and vendor management.• Software asset management.• Manage junior admin, part-time developer, and internship program with local school district.

Bethlehem, Pa, Us

• Provide data analysis support for the US Army Joint Base Lewis-McChord Yakima Training Center Environmental Division.• Respond to data calls to achieve regulatory compliance.• Design, implement, maintain, and support databases to meet organizational requirements.• Provide and present reports and analysis on environmental data.• Develop applications and procedures to enable staff continuity throughout the division.

Ellensburg, Wa, Us

• Customer service• Shift management• Financial reports• Inventory management

• Troubleshooting, diagnosing, and resolving hardware and software issues• System building, installation, testing, and maintenance• Hardware, software, and network support• Customer Service• Sales

Ellensburg, Wa, Us

• Provide support for parking department staff workstations, handheld computer, and other devices.• Develop custom reports for parking department staff.• Develop, maintain, and support custom applications to enhance the services available to parking department customers.• Support T2 systems parking management application software.• Provide tier 1 support for university students.