Customer Operational Excellence Manager
CurrentAnalyze the projects’ feasibility, market trends, ROI, and streamlined operations of property purchase, sale, rent, and closing deals. Directly supervise a high-performance team of 15+ employees.• Achieved 21% revenue growth through effective negotiations, project management, training, coordination, teamwork, and finalization of property investment deals.• Enhanced employee retention by 15% through onboarding, orientation, training, flexible work arrangements, constructive feedback, and recognition.• Increased customer satisfaction from 82% to 94% by promptly following up with customers and resolving problems. As a result, customer loyalty, referrals, and sales increased.