Amanda Ballew Email and Phone Number

• Greets students/visitors to the suite displaying high level of customer service and directing as needed and/or providing appropriate information and successful resolution of routine administrative issues relative to SSS TRIO.• Maintains calendars, makes appointments, organizes and schedules meetings. Serves as a resource to operating entities to assist in scheduling meetings.• Coordinates travel arrangements for business/educational trips, meetings, and/or seminars then submits reports once completed.• Initiate Purchase Requests for supplies and student engagement.• Maintain inventory of supplies, reordering when needed.• Maintain up-to-date knowledge of college procedures and regulations as they pertain to college policies and daily grant operations.• Gathers, compiles, prepares and interprets data to construct reports• Participates in the planning and organization of all office functions; including budgeting, policies, procedures, and procurement.• Monitor the disbursement of funds to determine appropriateness of expenditures and compliance within budget.• Design and produce graphics using a variety of software applications• Carries out special projects and assignments as requested. • Administers record keeping system; updates records and publications; reviews requests for information and determines the appropriateness of release.• Handle routine tasks pertaining to the successful execution of the program, including submitting work orders, obtaining hospitality items and setting up as needed.• Maintain student records, update participant files and information as needed, as well as assist with necessary tracking using Blumen(data management system.• Supervise and assist work study students.• Performs administrative duties such as conducting research, updating and maintaining databases, preparing company forms and maintaining confidential files.

Work study programAssisted teacher in various needs, including but not limited to proctoring student test, making copies, and organizing classroomMade recommendations regarding various ways to help students understand topic

Created, implemented and maintained the Customer Service/Warranty Representative Training program used when new representatives were hired.Reviewed and monitored all representatives to identify needs for further training then designed training program to fit those needs.Assisted customers that require a higher authority.Provided customer service and technical support for the organization regarding warranty claims on all products.Explained a variety of warranties and how they impacted the product during a call in terms customers could understand and assured them of how the process worked.Prepared a variety of reports for management regarding all recalls and their service calls.Prepared reports regarding service calls and inventory for products shared with other companies.Confidently answered blind inbound calls.Exceptional knowledge with variety of office machinery.Updated customer information in database each time contact with customer was made.

Made sure area for research subjects met all requirements at all times.