Manage, strategize, build capacity and partnerships on youth talent with clients across 26 offices in the USA, Latin America, the Caribbean and two regional offices in Asia and Europe

Lead the strategy of customer experience, professional development, and digital transformation solutions for clients in North America (Mexico and Canada).

Led the knowledge management strategy to provide learning solutions and professional development for higher education leaders to improve their growth and institution-wide performance.

Designed digital strategies focused on customer/employee experience and digital transformation utilizing a human-centered approach. Work with clients in both corporate and educational industries.

Strategized, designed, developed, and implemented user-centered programs and provided support in technology-enhanced learning programs. Executed projects that relate to digital transformation to improve and simplify learning processes.

Translated business needs into digital strategies by analyzing, designing, and prototyping the customer experience pathways to implement digital solutions. Utilized data-driven insights to make decisions on the implementation of human-centered strategies to improve the value-creation perspective of customer experience.

Designed, implemented, and coordinated the development of the in-person, online, and hybrid learning sessions in the language acquisition program. Designed action strategies to improve learning outcomes in blended courses. Testing and use of instructional technology tools based on learner-centered approaches.

Led the recruitment and corporate development projects at all levels of the organizational structure in the offices located in Lima-Peru. Designed and implemented employee development strategies to increase the employee experience within the organization.

Coordinated the selection and recruitment processes of the outsourced staff and the banking agencies staff across the country.