Application Analyst
Current• Provide functional/process analysis and develop enhancements in Infor IPS (Government ERP System).• Collaborate with cross-functional squads and external parties to co-design innovative solutions• Showcase technical expertise by being one of the SMEs for the Infor Public Sector application used by Watercare.• Understand customer/business requirements and translate them to technical requirements.• Keep all stakeholders informed, resulting in a reduced volume of escalations and backlogs and keeping them in the loop on project progression.• Collaborate with the squad (Product Owner, Delivery Lead, Testers, etc.) to identify areas of improvement every sprint and ensure project deliveries are on schedule.• Develop custom formulas using VB.net to address existing issues and application enhancement• Utilize Snowflake and SQL server for Data Analysis and Investigations.• Provide IPS API support and guidance. Usage of Postman for API Testing and Infor ION for investigation.• Investigate raised issues through Application Analysis, Data Analysis, and Network Analysis.• Use SQL knowledge to create data-driven reports that were used for Investigation and developing a fix on production data.• In charge of solution deployment from UAT to Production and providing support during the change period.• Showcased adaptability and flexibility by providing Data Analysis for Data related issues, learning new technologies such as setting up an On-premise version of IPS, and acting as a Tester for complex end-to-end testing.