Abang Muhammad Farhan Email and Phone Number

• Provided technical assistance and support for computer systems, software, and hardware.• Installed, configured, and maintained IT infrastructure, including networks, printers, and scanners.• Troubleshot system and network issues, ensuring efficient system operations.• Managed user accounts, password issues, and regular backups.

As a sales professional, I conducted lead generation and qualification activities, developed client referrals, and prepared strategic sales plans to achieve sales goals. I made effective sales calls and presentations to both new and existing clients to promote company products and services, while responding to sales inquiries and addressing customer concerns through various communication channels. By ensuring customer satisfaction and maintaining strong client relationships through effective follow-up and support, I successfully monitored and reported on sales activities, and provided regular updates to management on progress towards sales targets. To stay informed of industry trends and developments, I also conducted market research and competitive analysis.

In this role, I provided personalized solutions to walk-in and call-in customers, utilizing effective sales techniques to meet their needs and promote company products. I developed and maintained positive relationships with customers, delivering top-notch after-sales services to ensure customer satisfaction and drive repeat business. In addition, I investigated customer complaints, developed effective solutions, and prepared detailed service reports to provide management with actionable insights for continuous improvement. I stayed up-to-date with the latest product knowledge and technical skills through regular training and professional development activities, and submitted comprehensive weekly and monthly reports to management to ensure clear communication and documentation of all sales, service, and operation activities. I also maintained all display equipment and accessories in excellent condition, ensuring adequate stock levels at all times to support smooth retail operations.

As a financial advisor, I successfully generated leads by making outbound calls to prospects, arranging face-to-face meetings, and delivering engaging presentations on the benefits of our products. I conducted a thorough analysis of clients' financial needs and provided customized proposals to meet their goals, including insurance, financial planning, estate planning, education planning, retirement planning, corporate insurance, and cash need analysis. I maintained excellent relationships with clients by providing after-sales services, updating their information, and assisting with claims. Additionally, I conducted market surveys and organized community events such as health talks, annual awards, and career talks to engage with potential clients, promote our products, and recruit more agents.