Abanob Ayoub Email & Phone Number

Los Angeles, Ca, Us

Fontana, Ca, Us

Los Angeles, California, United States

• Provide Level 2 technical support for the LA County Ballot Processing Center, ensuring smooth operation of systems during high-stakes election periods.• Troubleshoot and resolve technical issues related to ballot processing software, hardware, and network systems, minimizing downtime.• Collaborate with Level 1 support team to escalate and resolve complex technical issues efficiently.• Document and track incidents, resolutions, and system• Familiarity with administrative functions in Cherwell ticketing, and management of password resets to ensure seamless support. • Experienced with the delivery of customized data through personalized Cherwell systesms in support of Los Angeles Presendential election operations.• Knowledgeable with Symbee AWS management, including modification of call queues and appropriate assignment of roles, for streamlining routing calls. • Train and advise users in the field on election technologies, including ballot marketing devices, epollboooks, and bam Printers. • Able to troubleshoot connectivity issues regarding hotspots, Wi-Fi, and other network-related problems for constant access.• Knowledgeable in the resolution of user problems, including the escalation of tickets to the relevant support level whenever necessary.• Proficient in the usage of Epulse to track ePollbooks and development of data reports for competent tracking and support.• Experienced in solving and troubleshooting of paper jams on BMDs and BAM Printers to minimize downtown by ensuring smooth opeprations. • Able to Analyze data in order to extract statistical insights that accelerate problem resolution within a fast-paced environment.• Perform skillful troubleshooting on Windows 11, Android, and IOS devices for efficient troubleshooting.

California, United States

• Providing one-on-one and group tutoring sessions to students based on their specific academic needs and learning styles.• Assisting students with understanding and completing their coursework, homework, and projects in various subjects. • Helping students develop critical thinking, problem-solving, and study skills to enhance their overall academic performance.• Monitoring and assessing students' progress, providing feedback, and adjusting tutoring strategies as needed.• Preparing lesson plans, materials, and resources tailored to the students' learning objectives and curriculum standards.• Collaborating with teachers, parents, and school administrators to align tutoring sessions with classroom instruction and address any academic concerns.• Motivating and encouraging students to achieve their academic goals, build confidence, and develop a positive attitude toward learning.• Assisting students in preparing for standardized tests, exams, and assessments, including practice tests and study strategies.

California, United States

• Provide customer service by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.• Respond to incidents and critical situations in a calm, problem solving manner.• Monitor and control access to a facility or restricted area.• Provide assistance and information to visitors, employees, and clients.• Offer directions and guidance within the premises.• Verify the identity of individuals entering the premises.• Respond promptly to alarms, emergencies, and incidents.• Maintain detailed and accurate incident reports.

United States

Role: IT Helpdesk• Assist users in resetting passwords for various applications and systems• Guide users through the installation and configuration of software applications• Help users diagnose and resolve basic hardware issues with computers, printers, and other peripherals• Troubleshoot and resolve basic network connectivity problems• Maintain accurate records of user issues and resolutions for future reference

Pasadena, California, United States

• Certified Math Tutor. • Tutoring various levels from Intermediate Algebra to Linear Algebra.• Helping college students in one-to-one sessions and in groups.• Supporting students to develop their critical thinking strategies.• Communicating with various students from several backgrounds.• Simplifying complex theories to help students acquire a deeper understanding of the curriculum.

Bachelor'S Degree, Computer Science, A

BS Computer Science. Areas of Study: Software Engineering, OOP in different prog languages, Web App Development, Software Design.

Associate Of Arts - Aa, Computer Engineering, A

AA Engineering and Technology

Certificate, Adult Literacy Tutor/Instructor, A

CRLA International Tutor Training Program Certification