Amanda Barbosa Email & Phone Number

Rio De Janeiro, Rj, Br

Rio De Janeiro, Brazil

Rio De Janeiro, Brazil

• Ensure the execution of the business strategy leading the team towards the continuous development of customer engagement and connection; • Acting in compliance with your budget and goals through the team. Drive strategic performance and KPIs. • Train the team to explore every chance to connect with clients, retain and reactivate lost customers; offering an exceptional experience by ensuring an excellent client journey according to Valentino standards; • Listen and consider customer feedback, highlighting all relevant information for the store supervisor and HQ; • Responsible for after-sales activities in accordance with the company’s policies and procedures.Coaching Team • Develop the team through talent recruitment and retention, ensuring career development and succession plans; • Continuously focus sales associates from transactions to relationship building, by emphasizing the proactive engagement to the brand.• Ensure the proper execution of CRM activities to meet the retention, upgrading the conversion goals of prospects; • Partnership between the store supervisor and the Human Resources Manager for all employee relations issues.Store Image • Maintenance of the visual merchandising guidelines; Store Operations • Ensuring all necessary measures for the safety of valuable products and materials, both in the sales area and in the stock; • Guarantee end-of-collection returns and product transfers; • Conduct regular stock checks as needed and immediately transfer all stock information to staff; • Eventually takes an active part in the execution of operational tasks (including shipping/receiving); • Responsible for controlling sales hours, overtime and commissions. • Manage payment and cash systems and merchandise security in accordance with Company policies and procedures. • Responsible for transfer procedures between stores. • Responsible for receiving the goods, conference and organization.

Rio De Janeiro, Brazil

Lead, develop and support the assigned team members to meet and exceed sales targets and elevate the luxury shopping experience.Responsible with the manager to hire and train the team to ensure they meet and exceed the expectations of their roles, by maximizing the performance of a group engaged in sales, operations and security.Develop and implement sales strategies to deliver consistent results. Ensure operation support to drive sales and an efficient back of house regarding the established operation procedures. Provide qualitative feedback to staff according to client experience of shopping.On the sales floor act resolving issues, making customer service decisions, modeling service behavior and supervising the team during the sales ceremony to create a unique luxury experience.Develop the team to build long lasting relationships with clients to achieve loyalty to the brand through the multichannel customer experience, providing product knowledge, fashion advices and personalized assistance.Maintenance of visual merchandising according to the guidelines of the brand.

Rio De Janeiro, Brazil

Luxury shopping assistance for local clients according to the standards during the sales ceremony. Lead the multichannel customer experience as an ambassador of the brand providing product knowledge, fashion advices and personalized assistance.Support the store by driving individual sales results, including but not limited to direct selling, anticipating and identifying sales opportunities. Building a client database through the generation of prospects, converting into clients with consistent follow up, maintaining the customer relation management. Cashier operations and maintenance of visual merchandising through the guidelines of the brand.

Dubai, United Arab Emirates

Luxury shopping assistance for local and worldwide clients ensuring that each customer receives an outstanding service according to the standards during the sales ceremony. Leading the customer experience as an ambassador of the brand providing product knowledge and expertise. Engaging to develop a strong relationship by the understand of client’s needs, exceeding their expectations and requirements. Assistance to the store, driving and achieving the individual sales results including but not limited to direct selling, anticipating and identifying sales opportunities. Building a client database through the generation of prospects, converting into clients with consistent follow up maintaining the customer relation management. Visual merchandising of watches following the standards and guidelines of the brand. Enhancing the client’s visual experience, increasing the traffic and sales.

Rio De Janeiro, Brazil

Luxury shopping assistance for local and worldwide clients ensuring that each customer receives an outstanding service according to the standards during the sales ceremony. Leading the customer experience as an ambassador of the brand providing product knowledge and expertise. Engaging to develop a strong relationship by the understand of clients needs, exceeding their expectations and requirements. Assistance to the store, driving and achieving individual sales results including but not limited to direct selling, anticipating and identifying sales opportunities. Building a client database through the generation of prospects, converting into clients with consistent follow up maintaining the customer relation management. Visual merchandising leadership following the standards and guidelines of the brand. Enhancing the client’s visual experience, increasing the traffic and sales.Assistance to clients in after sales service creating loyalty and increasing the long-term relationship through the experience of an after purchase.