● Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.● Assess customer eligibility for vehicle upgrades for price reductions (soft sales)● Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required● Maintain an effective dispatch system● Interact with external vendor representatives regarding current claims, while maintaining and… Show more ● Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.● Assess customer eligibility for vehicle upgrades for price reductions (soft sales)● Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required● Maintain an effective dispatch system● Interact with external vendor representatives regarding current claims, while maintaining and providing all verifying criteria required to ensure payments.● Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.● Works closely with Service Manager to ensure smooth operation of department● Serves as management when necessary Show less

● Interact with external vendor representatives regarding current claims, while maintaining and providing all verifying criteria required to ensure payments.● Coordinate with manager and prepare repair order for authorization as per warranty requirement● Ensure claims are processed according to company requirements● Perform exterior inspections of new vehicles● Review every warranty repair order written for proper completion, accuracy and legibility according to the policies… Show more ● Interact with external vendor representatives regarding current claims, while maintaining and providing all verifying criteria required to ensure payments.● Coordinate with manager and prepare repair order for authorization as per warranty requirement● Ensure claims are processed according to company requirements● Perform exterior inspections of new vehicles● Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures● Analyze problems, identify trends and develop strategies for maximizing claim process● Flag the technicians for the hours earned on the services performed● Check each repair order against the vehicles service history to avoid duplicate claims● Provide a weekly report to the service manager regarding claim status ● Assist with special projects, audits and reports as requested● Developed strategies with the Service Manager to improve customer relationship● Direct customer contact for questions and inquiries ● Schedule and maintain appointment calendar● Communicate with customers using CRM Show less