Anthony Base Email & Phone Number

United States

• Exceed the sales quote of $200,000 sold homes per month.
• Negotiate with homeowners of a fair asking price to purchase their homes.
• Schedule appointments and follow up with clients.
• Reach out to clients through phone, SMS, and email regarding their property.
• Update CRM and dialer system after each call.
• Speak with 20 – 30 qualified homeowners per day.

Irvine, California, United States

• Responsible for speaking with 15-20 qualified debt settlement candidates daily
• Building quick rapport and dissecting their financial goals
• Build rapport and leverage customer relationships with existing and potential consumers with the goal of meeting customer needs
• Analyze consumer specific situations and provide the appropriate solution by advising consumers as to the appropriate debt resolution
• Multitask and follow up with multiple customers and work on multiple files each day

Irvine, California, United States

• Lead staff of 17 retention agents in resolving cases of customer dissatisfaction. Responsible for hiring, training, and mentoring; perform 1-1 performance reviews. Report revenue metrics to CEO and CFO.
• Contributed to Company earnings and profitability:o Reduced average daily customer cancellations to $15,000 from $30,000 over two yearso Personally negotiated over $750,000 in settlement savingso Developed scripts that.
• Established the Company’s first process and guidelines for negotiating with clients’ creditorso Developed a database of creditor cases and analyzed settlement termso Created a system within Company’s CRM for easily.
• Employed strategies that improved hiring and retention of staff:o Developed effective pitch to attract candidates to the roleo Created training materials that enabled faster onboarding o Grew staff from 5 to 17 over 5.

Irvine, California, United States

• Provided guidance and coaching support to the retention department and team leads. Led staff of 10.
• Increased company-wide client retention by 25%.
• Independently improved score on Better Business Bureau from “D” to “A” rating through client outreach and conflict resolution.
• Conducted regular risk assessments and internal audits, ensuring 100% compliance with all relevant regulations.
• Consistently retained 40-50 clients per month and navigated a strong influx of acquired client lists from firm acquisitions.
• Consistent top performer with 5-month streak for most retained clients.

Irvine, California, United States

• Maintain an average of 200 client relationships per month.

Irvine, California, United States

Generating 50k+ a month in revenue.