Anthony Base Email & Phone Number

United States

• Exceed the sales quote of $200,000 sold homes per month.• Negotiate with homeowners of a fair asking price to purchase their homes.• Schedule appointments and follow up with clients. • Reach out to clients through phone, SMS, and email regarding their property. • Update CRM and dialer system after each call. • Speak with 20 – 30 qualified homeowners per day.

Irvine, California, United States

• Responsible for speaking with 15-20 qualified debt settlement candidates daily• Building quick rapport and dissecting their financial goals• Build rapport and leverage customer relationships with existing and potential consumers with the goal of meeting customer needs• Analyze consumer specific situations and provide the appropriate solution by advising consumers as to the appropriate debt resolution• Multitask and follow up with multiple customers and work on multiple files each day

Irvine, California, United States

Lead staff of 17 retention agents in resolving cases of customer dissatisfaction. Responsible for hiring, training, and mentoring; perform 1-1 performance reviews. Report revenue metrics to CEO and CFO.• Contributed to Company earnings and profitability:o Reduced average daily customer cancellations to $15,000 from $30,000 over two yearso Personally negotiated over $750,000 in settlement savingso Developed scripts that were highly effective in overcoming company transitions.• Established the Company’s first process and guidelines for negotiating with clients’ creditorso Developed a database of creditor cases and analyzed settlement termso Created a system within Company’s CRM for easily accessing relevant cases• Employed strategies that improved hiring and retention of staff:o Developed effective pitch to attract candidates to the roleo Created training materials that enabled faster onboarding o Grew staff from 5 to 17 over 5 months; current turnover rate is zero.

Irvine, California, United States

Provided guidance and coaching support to the retention department and team leads. Led staff of 10.• Increased company-wide client retention by 25%.• Independently improved score on Better Business Bureau from “D” to “A” rating through client outreach and conflict resolution.• Conducted regular risk assessments and internal audits, ensuring 100% compliance with all relevant regulations.• Consistently retained 40-50 clients per month and navigated a strong influx of acquired client lists from firm acquisitions.• Consistent top performer with 5-month streak for most retained clients.

Irvine, California, United States

• Maintain an average of 200 client relationships per month.

Irvine, California, United States

Generating 50k+ a month in revenue.