Abass Kamara Email & Phone Number

London Area, United Kingdom

I deliver seamless support to organizations that rely on real-time interpreter services. I manage high-stakes calls from clients in diverse sectors, including hospitals, NHS facilities, and law enforcement agencies, who often require urgent assistance. My focus is on responding quickly and efficiently to help secure qualified interpreters for critical situations, whether it involves a medical emergency or a time-sensitive legal case.coordinate with interpreters to ensure timely availability, addressing their inquiries and discussing potential assignments. A key part of my role involves negotiating competitive rates to maintain service affordability while maximizing value for clients and protecting company profitability. This experience has strengthened my expertise in relationship management, negotiation, and problem-solving, all while contributing to Language Line Solutions' commitment to delivering language access across various industries.💡 Core Skills:Client Relationship Management: Supporting a diverse range of clients, from healthcare professionals to law enforcement, I prioritize client needs with a solutions-focused approach.Crisis Response: Experienced in handling urgent requests with efficiency and poise, ensuring interpreter services are available when most needed.Negotiation & Profitability: Skilled in negotiating service rates with interpreters, balancing client expectations, service quality, and cost-effectiveness.Communication & Coordination: I facilitate clear, effective communication among clients, interpreters, and internal teams to uphold seamless service delivery.Multi-tasking in Fast-Paced Environments: Managing multiple high-priority calls and queries, with a focus on service accuracy and speed.

Wolverhampton, England, United Kingdom

In my final year of university, I embraced a managerial role at COOP to build hands-on leadership experience and strengthen my relationship-building skills essential for my goal of transitioning into sales. In this role, I was responsible for maintaining smooth and efficient retail operations while directly impacting customer satisfaction and team productivity.I developed shift schedules and managed team breaks effectively, enhancing productivity and improving customer service by ensuring faster checkouts and an overall positive shopping experience. By building strong rapport with delivery drivers and suppliers, I optimized stock handling processes, leading to more consistent inventory control and dependable product availability.Leading a diverse team taught me the importance of clear communication and active dispute resolution in creating a collaborative, high-energy environment. These skills were invaluable during high-demand periods, such as holiday sales, where I led successful product placement strategies that exceeded KPIs and achieved record-breaking sales.

Nine Elms, England, United Kingdom

The pandemic took a major toll on many families and I decided to help through applying for a supermarket position. As there was such a surge in orders ;especially toilet paper, joining Waitrose was the best decision i made. I was taught not only customer service skills in terms of talking and helping customers but also exhibiting a sense of gratitude through helping the elderly with groceries.My job included picking items,stacking shelfs during the pandemic and being till trained.