CIO or CTO Senior Services Operations Manager • Regional Banking ExpertiseExperienced in All Aspects of IT • Corporate Operations • Outsourcing • IT Sales and Service (Vendor) Project Management • Buildings and Facilities • Corporate IT Services • Government IT Systems • Organizational Alignment • Strategy analysis and creation • Business Process Improvement Accomplished IT and Services Operations Manager with 23 years of experience in the banking sector and complementary strengths in Project Management and IT Security. Fluent Arabic and English. • Currently working on implementing Service methodology on Maintenance and support services in Service Management Division at Banque Saudi Fransi• Played key role in re-alignment and reorganization of Corporate Operations Division at Banque Saudi Fraansi• Leverages deep expertise in all aspects of IT outsourcing, as both an IT vendor and a corporate customer.• Able to master minute details and the “big picture” of extremely complex IT projects, especially for the banking sector. Known for consistently delivering projects as promised, on schedule, and within budget.Specialties: Innovation, None linear thinking, Systems thinking, Mind mapping, Lean Management, ITIL and ITSM in services, Presentations and team building,IT Outsourcing, Business Development, IT VAR, and Sales, Banking Ops – Back Office IT Security, SLA Definitions and Negotiations, Company-wide Infrastructure, Vendor Negotiations, Process Improvement and Automation, Business Analysis and Modeling