Daily management of audio-video systems in conference rooms and huddle rooms. Provide support for executive teams, global leadership teams, and various departmental teams to support global collaboration & meetings via video conference regularly. Inform and assist co-workers working on client accounts with their web meetings (Fuze, Skype 4 Business, WebEx, Scopia, Polycom, etc.) Daily management of conference rooms, including ensuring work tools were in place (video adapters, office supplies, drinks, etc.)Oversee & execute weekly production of weekly company wide meeting for both live in-house production (audio & video) and streaming production, several monthly productions of lunch & learns with external and internal presenters.Design and develop stable, cost reasonable and innovative audio-video systems for conference rooms and huddle rooms, existing and during new construction.Designed and installed audio system for in-house concern/meeting venue. Coordinated all production aspects for each concert, including technical preparation, mixing during concert, and tear down of equipment. Worked with client teams to bring appropriate technology for their marketing projects with global and national clients.Brought innovative ideas to the workplace, such as an idea that was executed for intern on-boarding.(https://www.aafkc.com/news/welcoming-vml-interns-flight-their-future).Launched new digital signage program, managed hardware for the program. Saved hundreds of thousands of dollars by facilitating regular progress walk thru for audio-video, negotiating different product options for huddle room and conference rooms, live venue systems, and preparing use cases for audio-video designer in the construction project.

Providing extraordinary customer service, by being a champion of the Apple brand. Introducing people regularly to the exciting world of Apple and turning them into owners and promoters of the Apple brand, products and services. Assisting my team in reaching their professional development goals and gaining the knowledge needed to provide the best customer experience in the world thru formal training and informal conversation. Facilitating new employee training, teaching and helping others experience the culture and concept of Apple retail.While at Apple, I was able to engage, Senior VP of Retail, Angela Ahrendts with an idea that would fulfill her vision of completing the merger of brick & mortar and online sales. We were dealing with a sticky issue in store, which would cause customers to have to complete online sales on public machines, which did not help the customers understand how much Apple honors customer's private and personal data. While the in store computer are safe and data is cleared regularly, it was a sloppy transaction for the customer, felt unsecure to our customers, and wasn't a reasonable option for a world class company. So I submitted an idea and spoke with her and her team about a new concept, which I had been working on and testing the ideas with co-workers across the region. After submitting the idea and my details that I'd worked through, the development team took that information to work and developed an "online runner" application that's used internally globally at Apple. This allows the customer to make an in-store and online purchase from the same associate, on the same secure device, using the same secure payment sources they have always trusted at Apple.It's taken the vision of a singular retail space, whether digital or in-person and helped that become a better reality for both the employee and customer experience.

Promote and sell LG Home Entertainment Products in stores such as Best Buy, HHGregg, BrandsMart, and Sears. During a typical assisted selling visit, I will spend some of my time ensuring displays are maintained and in working condition, product is merchandised on shelving correctly and employees are aware of current promotions, performing demonstrations (ie. Cinema3D) to customers, and doing minor, on the floor, training. I also should be the go-to place, while in store, for any information an employee or customer may need about an LG product.

Plan & coordinate assemblies. Lead and coordinate a musical team of volunteers. Work alongside other ministries to enhance the worship experiences among their groups. Develop a new website for the organization, as well as integrate technology usage into activities & events (ie. event registration, consignment sales, classes, etc.)

Promote Hewlett Packard through education, training and hands-on demonstrations. Working within several retail stores to develop a larger market share for Hewlett Packard in my region. Develop & implement plans to excite customers and associates about Hewlett Packard products.

Created & planned all assemblies on Sunday Morning. Developed a new Sunday Night rotating program that was to engage multiple-generations of the church i conversation, practice of the faith, and while blending old & new methods/programs. Worked with the young adult ministry (18-30) and worked heavily with the youth ministry (6th - 12th grades) alongside their youth minister. Coordinated audio/video staff. Served on the worship committee for planning teaching topics, discussion of assembly plans, etc. Encouraged the church to think outside "what they have always known" so that they could experience God in fresh ways.

Direct sales & sales staff for home entertainment. Develop stronger associates through training and education of sales techniques, product knowledge and building a better customer experience. Grew GPM (Gross Profit Margin) for home entertainment by nearly 50%. Won numerous awards at local, district and regional levels.

Mentored by Gary Bruce. Work involved Audio/Video/Lighting ministry coordinator, building weekly video presentations, implementing updated CD ministry equipment, assisted in rehearsals as needed, worked with arranging music in Finale, sang on the praise team and volunteered with the multi-church community 4th of July celebration.

Mentored by Larry Mudd. Worked in all aspects of the worship ministry, from concept building, to weekly planning, to coordinating volunteers/servants each week, to copying the bulletin, building MediaShout presentations, leading praise team rehearsals, singing on the praise teams, singing solos in church, and leading worship in both English & Spanish. Filled in for the office staff as needed (answering phones, copies, letters, updating databases, etc.)

Hands-on learning experience about Children's ministry both in the church and inner-city outreach programs. Assisted in a transition of developing and implementing a new Wednesday night "Peak of the Week" program. Also helped out in the worship ministry as available.