Program Manager
CurrentResponsibilities• Agile delivery of solutions with a cross functional team of business analysts, developers, testers both remotely and onsite to deliver quality I.T solutions • Internal & external business requirement gathering, vendor, OEM and stakeholder management across different solution touch-points from conception to delivery and live deployment.• Management reporting on project status, data governance project reporting to Group Executives across the business intelligence and… Show more Responsibilities• Agile delivery of solutions with a cross functional team of business analysts, developers, testers both remotely and onsite to deliver quality I.T solutions • Internal & external business requirement gathering, vendor, OEM and stakeholder management across different solution touch-points from conception to delivery and live deployment.• Management reporting on project status, data governance project reporting to Group Executives across the business intelligence and marketing divisions.• Team performance reporting, training and mentorship across all projectsAchievementsImplementation of project delivery framework adoption (from waterfall to Agile) using an hybrid Agile framework with Scrum & Kanban to improve project performance and value co-creation across multiple scrum teams with high impact projects such as;• BigData Enterprise Solutions for Data Engineering Quality and data governance framework in collaboration with MTN Group and other Operating companies in Africa• Implementation of new models, expansion of API servers to boost capacity of API services for over 70 million subscribers & migration of BigData marts including ingestion of Call Detail Records (CDR)• Artificial Intelligence powered anomaly detection solution to reduce silent churn and call centre inbound traffic by 23% delivered as a proof of concept on data bundle renewal services• Deployment of an advanced data analytics solution for business intelligence and improved service delivery generating insights across all MTN connect stores nationwide, retail agents, base stations, devices, voice, SMS and data subscriptions Show less