Fatima Abba Email & Phone Number

Lagos, Nigeria

• Providing real time support to stakeholders and market participants.• Carried out surveillance daily to ensure the systems are working smoothly.• Provided operational support in the development of the relevant portal or application.• Ensuring that all the data, results and notices from companies are published to the market and uploaded on relevant portals in a timely manner.• Ensuring 100% accuracy in Daily reporting, updates, and notification of market.• Ensuring 100% accuracy and timely engagement with related market participants and issuers.• Carring out User testing on applications and softwares developed by the team.

Lagos, Nigeria

Victoria Island, Lagos

● Providing real time support for clients being hosted by the firm.● Work with our product development team to provide and document customer feedback and requests when necessary. ● Maintain complete activity logs and prepare reports. ● Lead and Develop a team of Document Managers. ● Work closely with other members of the technical content team to ensure efficiency and uniformity in workflow. ● Collaborate with the user experience team to ensure that technical content — including documentation, contextual help, UI text, and other forms of assistance — are discoverable, usable, and pleasing to the customer. ● Created flyers to market company services online in order to obtain more clients.● Monitor / Evaluate Operational Performance ● Review / Manage / Drive Operational Efficiency, Quality Performance● Handle Data Migrations for clients and training.● Set up and Manage Backup Accounts for clients on the cloud platform.● Coordinating current project at a client site.● Address and Resolve Customer Issues.

Lagos, Nigeria

● Developing and posting articles daily online which leads to increase in quality traffic.● Addressing issues and complaints by consistently engaging customers through Facebook and Instagram.● Marketing Products and Services Online. ● Creating content and awareness across social media platforms such as Facebook and Instagram.

Lagos, Nigeria

● Engaged customers on social media.● Market Products Online● Uploaded products and data to the website regularly.● Implemented a social media campaign strategy which led to increase in online customers.● Resolved Customer Issues

Lagos, Nigeria

● Stored and maintained records and information assets.● Verified, updated and corrected source documents. ● Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. ● Managed data and documents. ● Resolved and attended to customers concerns.● Inputting and uploading data regularly.

Lagos, Nigeria

● Cash management and taking orders. ● Customer service. ● Receive payments and issue receipts. ● Sales Representative

Bachelor Of Science (B.Sc.), Computer Science

Senior School Leaving Certificate

Activities and Societies: Sports

Junior Secondary School Leaving Certificate

Activities and Societies: Sports

Education record