Abba Jefferys Email & Phone Number

Union County, New Jersey, United States

Provided exceptional customer service by handling incoming alarm calls, verifying activity, dispatching authorities, and notifying responsible parties.Maintained detailed and accurate records by documenting alarm handling procedures within the alarm screens according to departmental protocols.Ensured efficient alarm processing by completing tasks in accordance with established procedures.Troubleshooted customer concerns by providing reset instructions during outbound calls and inbound callbacks.Responded promptly to customer inquiries regarding alarm call backs and monitored life-safety system signals, updating customer accounts as needed.Demonstrated technical proficiency by providing technical support and troubleshooting Affiliated Monitoring systems.Educated customers about Affiliated Monitoring’s commitment to safety and offered solutions to enhance their lifestyles.

Remote

Thrived in a fast-paced environment, handling an estimated 50-60 customer contacts per shift via phone calls, chats, and emails.Exceeded customer expectations by actively listening, showing empathy, and de-escalating concerns. Aiming for first-contact resolution whenever possible.Leveraged Zendesk to efficiently manage customer inquiries, streamlining issue resolution and exceeding daily performance goals.Became a Wayfair expert, adeptly navigating internal systems and tools to find solutions quickly and efficiently.Collaborated seamlessly with internal teams to ensure smooth order fulfillment, inventory management, and positive customer experiences.Identified areas for improvement and proactively communicated trends to leadership, contributing to continuous improvement.

Remote

Delivered exceptional customer service, consistently exceeding a 95% satisfaction rating by leveraging Zendesk to efficiently manage customer interactions and resolve inquiries.Exhibited a strong work ethic, surpassing daily resolution targets by closing over 70 customer support tickets while providing outstanding service.Developed a deep understanding of Zappos, utilizing comprehensive product knowledge to process orders, troubleshoot issues, and effectively represent the brand to customers.Adeptly handled complex customer concerns, ensuring timely resolution and fostering enhanced customer loyalty.Demonstrated exceptional communication and problem-solving skills, successfully de-escalating frustrated customers and achieving positive resolutions through empathy and understanding.