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Abba Jefferys is listed as Monitoring Specialist | Active Listening, Operations Administration at Affiliated Monitoring, a company with 93 employees, based in Plainfield, New Jersey, United States. AeroLeads shows a work email signal at achievementprep.org and a matched LinkedIn profile for Abba Jefferys.
Abba Jefferys previously worked as Monitoring Specialist at Affiliated Monitoring and Customer Service Agent at Wayfair.
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At Affiliated Monitoring, my role centers on providing stellar customer service through active listening and advanced problem-solving. Our team's commitment to excellence is reflected in our capacity to handle critical alarm calls, dispatch authorities, and update customer accounts, ensuring their safety and peace of mind.With a strong foundation in operations administration, I've excelled in documenting detailed records and troubleshooting, which has been instrumental in maintaining Affiliated Monitoring's reputation for responsive and effective customer support. My approach is driven by a dedication to process improvement and operational efficiency, underscoring a shared goal of delivering superior service.
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Union County, New Jersey, United States
Provided exceptional customer service by handling incoming alarm calls, verifying activity, dispatching authorities, and notifying responsible parties.Maintained detailed and accurate records by documenting alarm handling procedures within the alarm screens according to departmental protocols.Ensured efficient alarm processing by completing tasks in.
Remote
Thrived in a fast-paced environment, handling an estimated 50-60 customer contacts per shift via phone calls, chats, and emails.Exceeded customer expectations by actively listening, showing empathy, and de-escalating concerns. Aiming for first-contact resolution whenever possible.Leveraged Zendesk to efficiently manage customer inquiries, streamlining.
Remote
Delivered exceptional customer service, consistently exceeding a 95% satisfaction rating by leveraging Zendesk to efficiently manage customer interactions and resolve inquiries.Exhibited a strong work ethic, surpassing daily resolution targets by closing over 70 customer support tickets while providing outstanding service.Developed a deep understanding of.
Other employees you can reach at affiliated.com. View company contacts for 93 employees →
Ryan Abbott
Colleague at Affiliated MonitoringDeal, New Jersey, United States, United States
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Marquita Perry
Colleague at Affiliated MonitoringHouston, Texas, United States, United States
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Krista Garcia
Colleague at Affiliated MonitoringNew York City Metropolitan Area, United States
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Sharaine Pestano
Colleague at Affiliated MonitoringEast Orange, New Jersey, United States, United States
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Rae Alexander
Colleague at Affiliated MonitoringUnion, New Jersey, United States, United States
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JL
Janay Lewis
Colleague at Affiliated MonitoringHouston, Texas, United States, United States
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Awa C. Sene
Colleague at Affiliated MonitoringNew York City Metropolitan Area, United States
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Warmesha Henry
Colleague at Affiliated MonitoringNewark, New Jersey, United States, United States
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Russell Benner
Colleague at Affiliated MonitoringNew York, New York, United States, United States
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Rachel Villarama
Colleague at Affiliated MonitoringOld Bridge, New Jersey, United States, United States
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Quick answers generated from the profile data available on this page.
Abba Jefferys works for Affiliated Monitoring.
Abba Jefferys is listed as Monitoring Specialist | Active Listening, Operations Administration at Affiliated Monitoring.
AeroLeads has found 1 work email signal at @achievementprep.org for Abba Jefferys at Affiliated Monitoring.
Abba Jefferys is based in Plainfield, New Jersey, United States while working with Affiliated Monitoring.
Abba Jefferys has worked for Affiliated Monitoring, Wayfair, and Zappos Family Of Companies.
Abba Jefferys's colleagues at Affiliated Monitoring include Ryan Abbott, Marquita Perry, Krista Garcia, Sharaine Pestano, and Rae Alexander.
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