• Leading the training of cross-functional teams, including the marketing team on social media strategies and market research trends, UI/UX designers, and technical support staff specializing in network security to improve team efficiency and project outcomes.• Developing and executing comprehensive project proposals for agencies and non-profit organizations, providing solutions ranging from social media campaign enhancements to large-scale enterprise services, such as ERP system implementations.• Overseeing the full-cycle recruitment process for technical positions, including frontend and backend developers, mobile app developers, software test engineers, full-stack developers, and UI/UX designers to ensure talent acquisition aligns with organizational needs.• Designing and managing a strategic 10-week brand awareness campaign calendar across Facebook, Instagram, and LinkedIn, resulting in increased engagement and brand visibility.• Optimizing the company website by applying advanced SEO measures using Google Analytics and creating mobile-friendly landing pages to capture traffic from the website and social media platforms.• Participating in high-level business consultations with senior executives, offering expertise on integrating and optimizing web services to improve operational quality and performance.• Mentoring project teams, resolving technical and interpersonal challenges, while reporting directly to the business owner, ensuring smooth project execution and team collaboration.• Providing staff with comprehensive training materials, courses, tools, subscriptions, and resources—including hardware tools—to ensure they have what they need to perform their tasks effectively.

• Conducted in-depth market research to identify growth opportunities and improve business strategies.• Developed tailored business strategies in collaboration with clients to enhance marketing, sales, and operational efficiency.• Built strong client relationships, provided ongoing support, and facilitated workshops to educate on best practices.

• Orchestrated project management across departments, ensuring deadlines were met and progress communicated effectively.• Prioritized CMS projects aligning with marketing goals, conducted data analysis, and optimized website performance.• Led the development and execution of multi-faceted marketing plans to enhance ROI.

• Managed IT operations infrastructure, implementing new technologies to support company growth.• Developed partnerships with key internal customers and field, driving collaborative planning processes.• Ensured business security and assets protection, staying ahead of cyber threats.• Created and maintained disaster recovery plan for technical systems and network.

• Led Agile Software Testing for Adam ICT in Istanbul, Turkey.• Conducted Functional, Usability, Database, and Security Testing using Microsoft Solutions Framework DevOps and Zephyr tools.• Created interactive tutorials in English and Arabic, and built Wireframes and Mockups.• Conducted Penetration Testing for network, servers, and software products.

• Developed company website with high engagement and security using Adobe tools and GoDaddy hosting features.• Conducted penetration testing with Linux kali and Wireshark to fix vulnerabilities.• Created project proposals and brochures through market research for various products.

• Assisted the Chaplaincy department at the University of South Wales as a Duty Manager, Duty Officer, and Chaplaincy Assistant.• Managed Chaplaincy premises, supported students and staff, and ensured smooth operations.• Developed strong communication and organizational skills while working in a diverse and dynamic environment.

• Supervised installation and maintenance operations, ensuring compliance with policies and regulations.• Developed a warehouse management system using C# MVC 5 and LINQ to SQL technology.• Installed and configured routers, switches, cameras, and maintained software installations.• Designed and developed the company website using HTML5, CSS3, JavaScript, PHP, and MySQL.

• Diagnosed and resolved technical issues related to internet connectivity, email clients, IPTV, VOIP, and more.• Setup Avaya calling center and conducted hardware installations for modems, routers, and maintained cabling.

• Boosted café profitability by 40% through exceptional customer service, software/hardware upgrades, and offering paid lessons in programming/web design.• Enhanced operating systems with new features, improved interface, and increased security.• Selected anti-virus software for email/network security, conducted PC/laptop repairs and managed staff schedules and finances.