Oversee Technology Operations:Enhance technology operations, emphasizing network security and system performance.Align technology operations with institutional goals.Implement monitoring and evaluation systems for continual improvement.Devise and Establish IT Policies and Systems:Collaborate to align IT policies with organizational strategies.Develop and implement IT policies and procedures ensuring compliance and security.Regularly review and update policies to adapt to technological advancements.Analyze Departmental Technology Needs:Collaborate with heads to understand and address specific technology requirements.Conduct regular needs assessments to identify areas for technology enhancement.Inspect Technology Use and Ensure Efficiency:Conduct audits to ensure optimal technology resource utilization.Address issues related to functionality and efficiency promptly.Identify Upgrades, Configurations, and New Systems:Stay abreast of technological advancements.Recommend upgrades based on evolving needs.Report to upper management on necessary changes.Coordinate IT Managers and Supervise IT Team:Foster a collaborative work environment.Provide leadership and guidance for effective performance.Assist in Building Vendor Relationships:Cultivate positive relationships with technology vendors.Negotiate and establish cost-efficient contracts.Product Development and Launching:Lead the development of innovative educational technology solutions.Collaborate with teams for effective product launches.Collect and analyze user feedback for continuous improvement.System Architect:Define and maintain the system architecture.Collaborate to implement scalable, secure, and interoperable solutions.Research and Development:Lead a team focused on exploring cutting-edge technologies.Foster a culture of innovation.Collaborate with external partners to stay at the forefront of technological advancements.

Project Planning and Execution:Develop comprehensive project plans, outlining scope, objectives, timelines, and resources.Execute projects according to the project plan, ensuring adherence to timelines and budget.Stakeholder Communication:Facilitate communication between project teams and stakeholders.Provide regular project updates, ensuring transparency and alignment with organizational goals.Risk Management:Identify and assess potential risks to project success.Develop and implement risk mitigation strategies to ensure project delivery.Resource Management:Collaborate with department heads to allocate and manage project resources effectively.Ensure that team members have the necessary tools and support for project success.Quality Assurance:Implement and maintain quality assurance processes throughout the project lifecycle.Conduct regular project reviews to ensure alignment with quality standards.Budget Oversight:Develop and manage project budgets, ensuring that expenditures align with financial constraints.Provide regular budget reports to stakeholders.Team Leadership:Lead cross-functional project teams, fostering a collaborative and high-performance work environment.Provide guidance and support to team members, ensuring their success in project tasks.Vendor Management:Coordinate with external vendors and contractors as needed for project success.Negotiate and manage vendor contracts to ensure cost-effectiveness and quality.Change Management:Implement effective change management strategies to address project modifications.Communicate changes to team members and stakeholders in a clear and timely manner.Documentation and Reporting:Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes.Generate regular project reports for leadership and stakeholders.

IT Operation Manager:1. Monitor IT Servers, Systems and Internet Infrastructure " Cisco, Meraki, HP, Windows server 2008 & 2012, AWS"2. SAP Business one System Administrator3. Directing the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives.4. Assessing current department needs and help desk inquiries and assigns personnel to resolve each issue.5. Assessing department and business needs related to equipment and services and presents them to vendors. Comparing pricing and vendor bids with the department’s budget, determines which vendors offer the most advantageous terms, and negotiates rates with those vendors.6. Maintain and prepare all paperwork for various activities activities and provide performance backup to retrieve data in case of emergency.7. Manage installations, upgrades and configurations of hardware and software8. Control costs and budgets regarding IT systemsOnline Education Specialist:1. Evaluate individual customer and determine training needs.2. Determine, develop and execute quality improvement programs.3. Develop contents, policies, legislation and goals of Quality Education Programs.4. Review the technical issues that has been reported by customers on using the online platforms they have subscribed to.5. Working with the Houghton Miflin Harcourt team and McGrawhill Team to solve the technical issues faced by our customers.6. Developing the workflows and assign the tasks to the team to fulfill all the needs of our customers.

•E-learning administratorResponsible for all e-learning software (office 365, Google Docs, edmodo, HMH, Think central, pearson and IXL).Responsible for all e-learning hardware (E-beams, Projectors, tablets, laptops and computers).Training staff, teachers and students on e-learning software and hardware.Integrating technology into classes.Research for the latest e-learning software and hardware.•IT AdministratorManaging the IT Department.School Information System Administrator.Managing and updating the school servers (Windows server 2012, Domain Controller, DHCP, DNS and Proxy server).Managing and updating the school network infrastructure (Routers, Core Switch, Switches and Access Points).Anti-Virus administrator (Trend micro and Kaspersky).Managing and updating the school’s website and portal.Office 365 Administrator.Photo and Video Editing.•Head of ICT DepartmentTeaching Robotics and electronics for high school students (electric circuits, LabView, Arduino, Raspberry PI, NXT and Ev3).Reviewing and updating the ICT curriculum from Grade 1 to 12.Observing and reporting the performance of teachers in classes.Organizing events that is related to the ICT Department.•Achievements:Winning the first place in the Robotics competition “First Lego League 2016” with my students of the robotics course. Installation of new network infrastructure.Upgrading the capacity of wireless network to more than 2000 users at a time.Installation of new school Information System.Configuration of office 365 web services and integration into classes.

Relocating in Dubai was a big opportunity to start with a new experience.Currently my job role as an IT Manager is managing the the workflow inside the IT Department, maintaining the IT infrastructure and keep it the best performance so students and staff can use the network and internet smoothly, updating the network and the IT equipments with the newest versions and technologies, updating the website, saving the data and the reports from our servers " DC, Blue Coat, Shared Folder, SQL and Anti-virus" , as well as helping the students with their e-learning programs and ensuring all their softwares and e-books are working smoothly with no errors.As a STEM Teacher, I am teaching the students of grades 9 to 12 ICT, robotics and engineering programs to fill the gap between schools and universities and to let the students especially in the engineering track. Participating in robotics competitions done in UAE and internationally.

Working at " The Little Engineer" was one of my best experiences I had that time, I got the opportunity to work in a very competitive position and I was still fresh graduated and because of that I gained lots of skills at early time like: Managing, Presenting, Self - Dependent, confident, Team Leader, and much more.My job role it was about assisting the Founder with the management of the local centers in Lebanon, developing new robotics courses, presenting the company in workshops locally and internationally, training the instructors on the robotics courses and make them ready for teaching classes, and also teaching robotics for senior students and helping students with their projects.As well as with " The little Engineer" I had the opportunity to work with AIRBUS in their project " Future by Airbus" and I have been part of the partnership with airbus by driving workshops in Africa and Middle East. Being part of these workshops helped in developing my skills and gaining a great experience in my domain.

I started working with " The Little Engineer" while I am studying in the university as a robotics instructor by giving several levels of robotics classes for students from the age of 6 to 18 years old.I was part of the workshops and activities done in Lebanon and internationally.