Abbas Essam Email & Phone Number

Giza, Eg

Cairo, Egypt

° Transaction MonitoringMonitor daily alerts related to digital wallet transactions.Review and analyze relevant transactions to identify potential fraud patterns.Investigate suspicious activities and take appropriate actions to mitigate fraud risks.° Fraud Detection and AnalysisConduct internet searches to detect wallet numbers involved in fraud cases.Analyze transaction histories and correlate wallet behaviour with potential fraudulent activities.Identify trends and patterns that indicate fraud and recommend preventative measures.° Rule Creation and ManagementCollaborate with management to create and update rules.Provide insights and potential fraud scenarios to enhance rule accuracy and effectiveness.Continuously improve fraud detection methodologies and systems based on emerging threats.° Reporting and DocumentationDocument findings and prepare detailed reports on fraud cases and trends.Maintain accurate records of all investigations and actions taken.Present findings to relevant stakeholders and recommend actionable steps.

Cairo, Egypt

° Handling Affluent and Private customers inquiries, requests, complaints and assisting them with their banking needs .° Receive and resolve complaints with the highest quality of handling to reach the customers satisfaction .° Research every issue and provide the best solution to resolve the problem or escalate the complaint to the concerned department .° Ensure customers complaints are escalated to senior management or regulatory bodies as appropriate in line with policies .° Participating outbound welcome calls to our new Affluent customers to give them a briefing about Magnifica and Private products and services .° Provide exceptional quality service to new Affluent customers by providing them with full suite of financial products and services based on their needs .° Pay attention to customers feedback for any suggestions to propose innovative ideas for new products, services and escalate to business department when necessary . ° Handling and support the floor tasks .° Answering and resolving hard escalation calls .

Cairo, Egypt

° Handling Mass customers inquiries and assisting with their banking needs .° Understanding and providing bank products and all the bank services .° Promoting products and services to the customers and help them to make the right choice regarding their budget and monthly income .° Managing large amounts of inbound and outbound of calls in a timely manner with the highest level of quality .° Enter, update customers information and record all conversations in our contact center database .

Cairo, Egypt

Al Jizah, Egypt