Abbas Ismail Email & Phone Number

El Hamra, Beirut Governorate, Lebanon

Beirut District, Lebanon

Credit Manager - Finance DepartmentCrowne Plaza Hotel Beirut-Member of InterContinental Hotels Group.December 2014 to present • Maintain the corporate credit policy.• Recommend changes in the credit policy to senior management.• Manage customer credit files.• Monthly credit review with management and related departments.• Monitor the credit granting and updating process.• Personally investigate the largest customer credit applications.• Maintain the communication with the agency and companies and visit it.• Monitor deductions being taken by customers.• Manage and checking the direct-billing invoices.• Manage the credit card payments and reconciliation.• Manage and control the cash basis companies and travel agencies.• Handling all the payments follow up with all agencies and companies

Lebanon

• Maintain the corporate credit policy.• Recommend changes in the credit policy to senior management.• Manage customer credit files.• Monthly credit review with management and related departments.• Monitor the credit granting and updating process.• Personally investigate the largest customer credit applications.• Personally visit the largest customers to establish relations.• Monitor deductions being taken by customers.• Manage and checking the direct-billing invoices.• Manage the credit card payments and reconciliation.• Manage and control the cash basis companies and travel agencies.

Beiurt

Night Coordinator (Acting Night Manager) - Front Office DepartmentCrowne Plaza Hotel Beirut-Member of InterContinental Hotels Group.June 2011 till November 2014• Operation handling and supervision on all the outlets during the night shift and focusing on the night safety and security.• Maintain guest satisfaction and fulfilled guest’s requests and needs. • Handling guest’s bookings requests and room’s assignment. • Handling hotel bookings during the night shift. • Night audit supervision.• Supervision on the operation of the weddings and night events.• Recruitment feedback to the FOM for the FO night shift employees.• FO employee’s duties and operation skills feedback to the FOM.

Beirut

Front Office Supervisor - Front Office DepartmentCrowne Plaza Hotel Beirut-Member of InterContinental Hotels Group.February 2009 – June 2011• Check in and check out procedure.• Handling guest’s bookings requests and room’s assignment. • Handling hotel bookings during the absence of the reservation department. • Maintain guest satisfaction and fulfilled guest’s requests and needs. • Billing Supervision.• FO employee’s duties and operation skills feedback for the FO agents.

Beirut

Front OfficeAgent- Front Office DepartmentCrowne Plaza Hotel Beirut-Member of InterContinental Hotels Group.June 2008- February 2009Training in Rooms Division department - Front Office DepartmentCrowne Plaza Hotel Beirut-Member of InterContinental Hotels Group.• Housekeeping department floor supervisor 04/03/2008 till 10/03/2008• Front office department 11/03/2008 till 29/04/2008

Beirut

Hospitality Administration/Management

Education record

Bir Hasan Vocational Institute Superieur Technique (TS3) in hospitality Smart Hotelier Institute Bachelor Technique (BT3) in hospitality