* Lead a team of desktop support specialists, providing end user computing services to users in APAC and Japan* Operate and manage SaaS-oriented products such as GoogleWorkspace, Okta, Slack, Zoom.*Operate and manage network capabilities (VPN, ISP, Internet connections) Primary focal point for ITIL process management(developing new ITIL-based processes for the global team:incident management, problem management, inventory management)*Manage and execute IT projects for acquisition and divestment of companies; and the onboarding of new strategic operating locations.*Tool focal point (Freshservice/Freshworks0 for Enterprise ServiceManagement (case management for global teams: IT, HR,Finance, Sales Operations, Service Operations)*Establish and maintain high levels of ticket ownership - resolving, progressing and managing all tickets to a satisfactory conclusion, ensuring that appropriate parties are kept up to date on progress.*Perform back office maintenance activities to ensure effective delivery of critical issues when required.Identify and resolve any gaps within the processes and continuously improve the way theService Desk delivers its service.*Effectively communicate with internal stakeholders and ITManagement when severe incidents occur.*Ensure all processes and procedures are documented, adhered to and continually improved.*Full ownership of laptop procurement process. Ensure timely shipment of laptops to new hires and laptop return for terminated employees to APAC regions*Manage onboarding and offboarding activities of employees in adiverse, multibrand environment*Manage external vendors to provide on-site support for remote offices

* SaaS products (Google Apps, Slack, Okta)* Troubleshoot and support for all IT end user issues: desktop, audio/video, peripherals, etc.* Collaborate cross-departmentally with teams like Facilities, Sales and Engineering.* Perform system imaging, application configurations and security policy enforcement.* Maintain assets, information systems and control systems.* Ensure all incidents and service requests meet assigned SLA’s.* Liaise with and delegate tasks to relevant teams for escalation via the IT Service Desk.* Manage tasks/tickets via service management tool.* Participate in office moves and changes, coordinating the relocation of PCs/monitors etc. as required.* Keep a constant and clear communication across the global IT team

Providing helpdesk support for PCs, Laptops and related products and services.• Support Customers from Australia, New Zealand• Undertake any other tasks as assigned by management• Research and identify solutions to software and hardware issues• Diagnose and troubleshoot technical issues, including account setup and network configuration• Ask customers targeted questions to quickly understand the root of the problem• Track computer system issues through to resolution, within agreed time limits• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)• Provide prompt and accurate feedback to customers• Refer to internal database or external resources to provide accurate tech solutions• Ensure all issues are properly logged• Prioritize and manage several open issues at one time• Follow up with clients to ensure their IT systems are fully functional after troubleshooting• Prepare accurate and timely reports• Document technical knowledge in the form of notes and manuals• Maintain jovial relationships with clients• Recognizes and troubleshoots moderate technical network problems within acceptable service levels• Depending on priority and complexity of the incident, will escalate or troubleshoot accordingly• Communicates with cross-functional teams, primarily at the individual contributor level, to provide problem resolution updates• Ensures incident information is accurate before escalating to other internal teams• Utilizes external and internal resources, including teammates, to investigate technology and build knowledge• Manage incident escalations from business partners• Awareness of patching, deployment, migration, and new release plan schedules to ensure team members are kept updated

• Greet the walk in customers and listen to their complaints regarding the malfunctioning of their phones• Examine the mobiles phones to identify the cause of trouble. Provide the customers with cost estimate and a tentative date to conclude the repair work• Open up the mobile phone and check the battery life, wirings and connections, screens and other components for efficiency • Mend the defects and replace the broken/used up parts and recheck the performance of the mobile phones • Repair the damages caused to the phone due to contact with water, heat and light• Administered all paperwork and keep inventory of merchandise and order part new parts• Order parts and repair many different brands of cell phones, such as: Apple, LG, HTC, and Samsung / laptop parts.• Expand new client relationships and existing customer relationships while providing cell phone repairs.• Develop and implement new marketing strategies to successfully increase monthly repair traffic.• Train, develop, and motivate other technicians employees to meet aggressive company sales targets and quotas.

• Customer care assistant• Merchandizer• Solve customer Problem • Make customers satisfied with product• Working in teamwork • Make a plan to achieve monthly store target• Assist customers with their questions, problems and complaints about our product• Request additional help when needed to maximize customers satisfaction

• Make a personal sales to earn commission and to achieve monthly target• Arrange display unit to ensure products in good condition to display and demo products to customers • Counting stock in and out • Monitor outlet activity to make sure everything run following company procedure.• Facilitate classes for apple product and make customer satisfied with our service• Assist customers with their questions, problems and complaints about our product• Request additional help when needed to maximize customers satisfaction• Convince customers about our product features.• Knowledge about all product in the outlet

• Follow company policies and procedures regarding cash register performance / Operate a cash register• Help at all times and assist customers with their questions, problems and complaints• Request additional help when needed to maximize customer satisfaction• Maintain in-stock by ensuring all inventory management policies and procedures are followed / Utilize appropriate report(s) to maintain replenishment • Knowledge about all products in outlet

• Installing and uninstalling software and application in windows and MAC clients, troubleshooting user’s issues include Microsoft office, outlook, note and data• Organize inventory, Deployment windows and MAC OS X.• Back up user’s data, Set up computer for new users• Protect organization’s value by keeping information confidential • Rebuild/clean OS installation and configuration on user’s computer • Establish network specification by conferring with users; analyze workflow, access, information, and security requirements