Abbas Rasheed Email & Phone Number

Australia

Australia

Melbourne, Victoria, Australia

● Provided exceptional concierge services to high-rise residential and commercial buildings inMelbourne.● Communicated effectively with residents and visitors, ensuring their needs were addressed promptlyand professionally.● Documented daily activities, incidents, and resident requests for accurate record-keeping and follow-up.● Resolved tickets and inquiries via phone, text, and email, showcasing strong active listening andproblem-solving skills.● Managed mail handling, security monitoring, and guest services while maintaining a high standard ofcustomer service.

Melbourne, Victoria, Australia

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.• Responded quickly to incidents and assessed active situations for security concerns.• Secured premises and personnel by patrolling property and monitoring surveillance equipment.• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment

Melbourne, Victoria, Australia

● Streamlined lectures, tutorials, and modules, including the Cisco Cyber Threat ManagementModules, focusing on endpoint vulnerability assessment, risk management, and digital forensics.● Designed and delivered cryptography and steganography training materials for PECAN CTF+ 2024,tailored for both technical and non-technical audiences.● Created engaging video tutorials and interactive practice challenges on cybersecurity topics,simplifying complex concepts for learners from diverse and non-tech backgrounds.● Produced user guides and instructional materials, simplifying complex concepts for both technicaland non-technical users.● Updated and uploaded learning materials to the LMS, ensuring accurate documentation and user-friendly access for all participants.● Demonstrated active listening and adaptability to customize training materials based on feedback,improving accessibility and comprehension for non-technical users.● Maintained detailed records of course updates, and issue resolutions highlighting strongdocumentation and organizational skills.

Melbourne, Victoria, Australia

Melbourne, Australia

• Assisted customer by locating items, processing payments and carrying out purchases.• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.• Maintained accurate inventory records to provide data for use in audits and completion of order requests• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Professional Pathways

Activities and Societies: This course aims to develop Australian workplace readiness in graduates.

Bachelor'S Degree - Cybersecurity, Cyber Security

Courses: Diploma of computing sciences

Faculty Of Sciences, Pre-Engineering