Abbas Sayed Email & Phone Number

Englishtown, NJ, US

California, United States

• Worked on internal portal for accessing all the business services by using ServiceNow Content Management Application.
• Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.
• Individually implemented Discovery Application for populating CMDB.
• To implement custom applications in ServiceNow to accommodate business processes of HR, IT, Finance and Admin
• Migrated the update sets to Production and handle Release Management activities.
• Customized the forms and lists of Incident and Problem Management tables.

Remote

• Worked with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
• Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions.
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Worked on ITOM module for Discovery, Service Mapping and worked on BSM Maps.
• Develop / Configure workflows, forms, and underlying logic using SCRUM / Agile methodologies
• Worked on loading the data into Service-Now using import sets.

New York, United States

• Configured and executed client’s scripts/UI policies.
• Responsible for the ServiceNow tool administration module and creating new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules.
• Created many scripts which include Business rules for server-side scripting.
• Imported many CI's, Service Now Application UI Configuration, Workflow Configuration, Data Loads done by import sets.
• Worked on various Integrations like Netcool and Email Integration.
• Used REST API with support methods like GET, POST, PUT, and DELETE.

New Jersey, United States

• Involved in gathering business requirements and analyzing the project scope, for ServiceNow development and administration.
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
• Worked on End to End implementation of Discovery within the ITOM Module.
• Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.
• Integrated Service-Now with a third party to store all the credentials to avoid breaching up of credentials.
• Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items with no error.