Abbas S Email & Phone Number

Seattle, Washington, United States

• Led Salesforce development using Apex, Visualforce, Lightning Web Components (LWC), and Salesforce Lightning Platform.• Built complex data models and implemented end-to-end Salesforce solutions in collaboration with cross-functional teams.• Developed the Android Enterprise Partner Portal (AEPP), allowing partners to manage sales, purchases, and inquiries.• Configured Salesforce Service & Community Cloud, including APEX code, Flow Builder, and Lightning components for Customer/Partner Communities.• Created Lightning Web Components (LWC) and Apex Controllers/Triggers to meet client-specific requirements.• Worked on large-scale Salesforce projects, integrating data from external systems and repositories.• Utilized Agile methodologies (Scrum, Kanban, AUP) to iteratively deliver Salesforce solutions.• Implemented solutions for Case Management using Nicno to streamline operations.• Designed and deployed custom objects, tabs, page layouts, validation rules, approval processes, and auto-response flows in Salesforce.• Utilized Salesforce Lightning Design Systems (SLDS) to create visually appealing Lightning applications.• Integrated Salesforce with external systems using REST and SOAP APIs, enhancing data exchange.• Led new Salesforce implementation projects using LWC for Experience Cloud's idea management feature.• Applied Salesforce Shield and Lightning Platform methodologies for secure and scalable deployments.

Vienna, Virginia, United States

Harrisburg, Pennsylvania, United States

• Expertise in Salesforce development using Lightning Applications, Apex, Visualforce Pages, Classes, Controllers, Triggers, Web Services, and Custom Objects.• Configured GitHub for version control and development environment management.• Developed and designed Lightning Web Components (LWC) & Aura Components, Apex Classes, and Batch Apex for various business functions.• Converted existing Visualforce Pages to Lightning Components and worked with Lightning Scheduler and Field Service Lightning.• Developed Lightning Components with CSS styling and UI design, retrieving data from APIs using server-side Apex Controllers.• Set up and maintained Salesforce standard/custom objects, record types, page layouts, roles, and security profiles.• Automated processes using Conga Email Templates and buttons, and implemented the Partner Community for approved vendors using LWCs and CPQ.• Implemented Web-to-Lead, Web-to-Case, and Email-to-Case to streamline case and lead management.• Designed, developed, and deployed Apex Classes, Visualforce Pages, and Batch Apex jobs on an hourly basis.• Customized and improved Salesforce implementations using Sales Cloud, Service Cloud, and Chatter.• Developed a new customer support solution using Salesforce Service Cloud, customizing cases, solutions, and service console features.• Integrated Salesforce with external systems using REST API and HTTP request methods for seamless data exchange.• Collaborated with Salesforce Premier Support and managed support cases with their assistance.

Pittsburgh, Pennsylvania, United States

•Created workflow rules with tasks, email alerts, field updates, and time-triggered tasks to implement business logic.•Configured and maintained custom objects, fields, record types, page layouts, and field-level security to control access.• Integrated Salesforce with external systems using REST API, SOAP API, and Salesforce Connect.• Developed Salesforce Lightning UI apps using the Lightning Design System, App Builder, and Lightning Components.• Customized Salesforce by creating custom fields, picklists, formula fields, and roll-up summary fields.• Managed end-to-end Salesforce project delivery, ensuring alignment with business objectives, timelines, and quality standards.• Applied knowledge of Salesforce best practices, data governance, and compliance with GDPR and HIPAA.• Developed RESTful and SOAP-based APIs with authentication and data exchange formats (JSON, XML).• Implemented Salesforce Development Cycle for Sales Cloud, Service Cloud, Call Center, Chatter, and AppExchange applications.• Added Lightning Components to Lightning Pages and Record Pages based on functional needs.• Supported UAT and QA teams in thorough regression testing and application analysis.• Managed Salesforce release processes, including sandbox management, change set deployment, and version control.• Familiar with Waterfall methodology, gathering and documenting requirements for sequential project execution.• Deployed Salesforce environments using Copado and enforced governance policies, data security, and access controls.• Customized Salesforce Mobile App and optimized user experiences across multiple devices.

Irving, Texas, United States

• Collaborated with business users and analysts to gather and analyze requirements for Salesforce development projects.• Created data models using standard Salesforce objects (Account, Contact, Case, Activities) and developed 25+ custom objects to support business processes.• Developed Visualforce Pages, Apex Classes, and Triggers using Salesforce.com platform and Force.com IDE.• Built Apex Triggers and Classes for various functional and business requirements.• Created web service callouts from Salesforce to external applications using SOAP and REST APIs and published custom web services in Salesforce.• Wrote SOQL and SOSL queries within Apex Classes and Triggers to meet application needs.• Developed complex Visualforce Pages using MVC architecture and leveraged components such as ActionFunction, PageBlock, and CommandLink.• Worked with Visualforce Controllers, including Standard, StandardList, Custom, and Extension Classes.• Created page layouts based on different record types, along with workflow rules, field updates, and email alerts for business logic automation.• Migrated large volumes of data using Data Loader, handling bulk loads and data mapping without ETL tools.• Configured profiles, roles, and permission sets, setting up field-level and object-level security.• Developed Apex Test Classes for 75% code coverage to ensure quality in unit testing.• Performed deployments using Change Sets and Eclipse IDE, validating components and conducting smoke tests before QE validation.• Involved in data migration and successfully deployed applications across sandbox and production environments.

India

• Played a pivotal role in a major product project for ABI InBev, delivering end-user and internal solutions through Salesforce development, automation, Apex coding, and Lightning Web Components.• Introduced an automated batch monitoring framework, replacing manual reports and saving approximately 240 hours annually, enhancing data accuracy and team productivity.• Implemented four Apex-based solutions aligned with strategic objectives, streamlining operations and improving user experience.• Customized Salesforce components, including sharing rules and custom objects, ensuring data integrity and optimized operations.• Developed a robust error logging mechanism, reducing error resolution time by 50% and enhancing system stability.• Spearheaded the development of a new email-to-case solution, significantly boosting customer support efficiency and responsiveness.• Engineered dashboards displaying critical technical metrics, eliminating manual tasks and improving performance and productivity.• Collaborated cross-functionally to resolve over 50 critical bugs, increasing test coverage to 80%, improving client satisfaction, and reducing reported issues by 20%.• Implemented standard and custom REST APIs, improving data accuracy and operational efficiency, and reducing end-user manual effort by half.