As a Guest service manager I was responsible for assisting the Director of Rooms. My assistance includes leading and managing all sections of the Front Office Department, monitoring the Front Office employees to make sure all guests receive prompt and personal recognition and takes care of the front desk operation including guest registration, room assignment and check-out proceduresRESPONSIBILITIES:Supervising daily front desk activities according to the established guidelines.Train and guide front desk staffs to provide quality customer servicesResolve guest issues and inquiries to ensure guest satisfaction. Plan shift schedule and duties based on business forecast. Provide feedback to the team members on their performances and improvements.Ensure that Guest service Agents are properly groomed and dressedSupervise the billing and cash processes to ensure compliance with company standards